Customer Experience Specialist

2 days ago


Hamilton, Ohio, United States Spooky Nook Sports Full time
About the Role

As a Customer Experience Specialist at Spooky Nook Sports, you will play a vital role in creating a welcoming and enjoyable experience for our guests. Your primary responsibility will be to provide exceptional customer service, ensuring that every interaction is positive and memorable.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Ambassador. In this role, you will be responsible for handling guest inquiries, processing payments, and maintaining a clean and organized front desk area.

Key Responsibilities
  • Provide top-notch customer service, addressing guest concerns and resolving issues in a professional and courteous manner.
  • Process payments for internal programming registrations, membership dues, and daily fees, adhering to all cash handling policies and procedures.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
Requirements
  • 18 years of age or older.
  • Dependable transportation to and from work.
  • Fluent knowledge of the English language, including the ability to read and interpret written information and speak and understand verbal communication.
  • Able to fulfill the physical requirements of the position with any reasonable accommodations as necessary.
  • Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed.
  • Authorized to work in the United States.
Working Conditions

The work environment is upbeat and high-energy, with frequent large crowds. You will be required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing, and smelling. You must have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The noise level in this environment is typically variable.



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