Medical Spa Front Desk Associate

7 days ago


MercervilleHamilton Square, New Jersey, United States Beauty By Brauna Full time
Job Opportunity at Beauty By Brauna

We are a premier medical spa in Hamilton, NJ, offering a range of services, including facials, massages, injectables, waxing, lashes, and advanced cosmetic treatments. Our goal is to provide a relaxing and personalized experience for every client.

About the Job:

We are seeking a highly organized and customer-focused Front Desk Receptionist to manage our front desk operations, schedule appointments, and provide exceptional customer service to ensure a smooth and welcoming experience for all clients.

Main Responsibilities:

  • Greet clients warmly and create a welcoming atmosphere.
  • Answer phone calls, manage the appointment schedule, and handle inquiries professionally.
  • Assist clients with check-in and check-out procedures, including processing payments.
  • Maintain a clean and organized reception area and manage inventory of retail products.
  • Communicate effectively with estheticians, massage therapists, and other staff regarding client needs and schedule changes.
  • Handle customer feedback and concerns with empathy and professionalism, escalating issues to management as necessary.
  • Support administrative tasks such as data entry, filing, and maintaining client records in a confidential manner.
  • Promote spa services, memberships, and retail products to enhance client experience and increase sales.
  • Assist with social media and marketing tasks as needed.
  • Selling Memberships.

Requirements:

  • High school diploma or equivalent required; some college education preferred.
  • Previous experience in a front desk, receptionist, or customer service role, preferably in a spa, salon, or medical office setting.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in using scheduling software, Microsoft Office Suite, and basic computer skills.
  • Ability to work in a fast-paced environment while maintaining a calm and friendly demeanor.
  • A passion for beauty, wellness, and client care.
  • Flexibility to work varied hours, including evenings and weekends, as needed.

What We Offer:

  • Competitive hourly wage of approximately $18-$20 per hour with potential bonuses.
  • Employee discounts on services and products.
  • Opportunities for professional growth and development.
  • A positive and supportive work environment.


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