Operations and Customer Support Specialist

5 days ago


Jackson, Mississippi, United States iMPact Business Group Full time
About the Role

The iMPact Business Group is seeking a highly skilled Operations and Customer Support Specialist to join their team. As an integral part of the company, you will be responsible for providing exceptional support to customers related to electric vehicle programs. This role requires strong communication skills, attention to detail, and the ability to work in a dynamic environment.

Key Responsibilities:

  • Program support and understanding of all facets of current electric vehicle programs for customers
  • Communicate program details to customers accurately and professionally
  • Track rebate applications from intake to construction to rebate disbursement
  • Understand product profile, strategy, and plan, and how day-to-day work supports these artifacts
  • Handle internal and external customer inquiries regarding EV programs
  • Process customer rebate applications, facilitate rebate approval and payment
  • Perform data entry/consolidation to provide clear and accurate programmatic data tracking
  • Assist in the optimization through automation of customer enrollment and documentation process flows

Requirements:

  • Excellent communication and time-management skills
  • Organized and detail-oriented with a focus on customer satisfaction
  • Experience with data analytics
  • Strong oral and written communication and critical thinking skills
  • Self-directed, dependable, and motivated

Benefits:

  • 401(k) matching
  • Comprehensive dental, vision, and health insurance
  • Flexible schedule options
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Employee assistance and discount programs
  • Referral program
  • Retirement plan
  • Tuition reimbursement

Salary: $65,000 - $80,000 per year, depending on experience and qualifications.



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