Technical Support Specialist

3 days ago


Jackson, Mississippi, United States Aeneas Internet and Telephone Full time

Aeneas Internet and Telephone, a rapidly growing company in West Tennessee, is seeking an experienced IT Support Specialist to join its team. Located in Jackson, Tennessee, Aeneas has been named one of the fastest-growing businesses in the United States by Entrepreneur magazine.

Job Description

The successful candidate will be responsible for staffing the Aeneas Technical Support Center, providing exceptional customer service, and resolving technical issues via telephone. They will also assist with internal networking, ensuring the smooth operation of the company's IT processes.

This role offers opportunities for growth and long-term career development within the company. Training will be provided upon employment to ensure the candidate's success in this position.

Major Responsibilities:

  • Answer calls from customers, addressing technical issues and providing resolutions
  • Remote access to customers' software to resolve technical issues
  • Maintain and troubleshoot VoIP and routers
  • Keep accurate and up-to-date records of trouble tickets and their resolutions

Other Duties May Include:

  • Maintenance of LAN/WAN connections, support for high-availability, scalable LAN/WAN Enterprise network infrastructures, and management of documentation and administration needs of a large enterprise LAN/WAN
  • Troubleshooting access and communication issues in various environments
  • Maintenance and support of network infrastructures based on the latest technologies and methodologies
  • Providing best-quality customer service to customers
  • Investigation of new access methods and network technologies
  • Documentation of network architectures, design, and operational notes

Requirements:

  • Applicant must reside in Madison or adjoining county; out-of-state applications are not accepted
  • Excellent customer service skills, verbal skills, and an outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone
  • Willingness to work 8am - 11pm, 365 days a year, including weekends and holidays
  • Proven troubleshooting skills (LAN/WAN, internet, packet capture utilities, servers, clients, and applications)
  • Growth in technical skills through certifications (CompTIA/A+/Network+) or other similar achievements is required
  • Demonstrated performance in a technical work environment

Preferred Qualifications:

  • Programming and/or scripting experience
  • Knowledge of or experience with TCP/IP, Routing, standard LAN/WAN technologies, and common network designs
  • Some experience as a field technician (basic cabling skills, basic telephone installation, including RJ-21X and POTS)

Salary: $45,000 - $60,000 per annum, depending on experience



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