Customer Service and Technical Support Technician
6 days ago
We are seeking a highly skilled Network Operations Specialist to join our team at Aeneas Internet and Telephone. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and technical support.
Job SummaryThis is a full-time position responsible for providing top-notch technical support to our customers via telephone, email, and other communication channels. As a Network Operations Specialist, you will be the primary point of contact for customers experiencing technical issues with our services. Your expertise in troubleshooting and resolving complex technical problems will ensure that our customers receive timely and effective solutions to their concerns.
The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of computer systems and networks, and the ability to work effectively in a fast-paced environment. If you have a passion for technology and a commitment to delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
Estimated salary: $50,000 - $65,000 per year, depending on experience.
Responsibilities:- Provide technical support to customers via telephone, email, and other communication channels
- Troubleshoot and resolve complex technical problems related to computer systems, networks, and software
- Develop and implement effective solutions to customer concerns
- Maintain accurate records of customer interactions and technical issues
- Collaborate with internal teams to resolve technical issues and improve customer satisfaction
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in technical support or related field
- Excellent communication and interpersonal skills
- Strong understanding of computer systems and networks
- Ability to work effectively in a fast-paced environment
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