Customer Service and Technical Support Technician

6 days ago


Jackson, Mississippi, United States Aeneas Internet and Telephone Full time
Job Description

We are seeking a highly skilled Network Operations Specialist to join our team at Aeneas Internet and Telephone. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and technical support.

Job Summary

This is a full-time position responsible for providing top-notch technical support to our customers via telephone, email, and other communication channels. As a Network Operations Specialist, you will be the primary point of contact for customers experiencing technical issues with our services. Your expertise in troubleshooting and resolving complex technical problems will ensure that our customers receive timely and effective solutions to their concerns.

The ideal candidate will possess excellent communication and interpersonal skills, a strong understanding of computer systems and networks, and the ability to work effectively in a fast-paced environment. If you have a passion for technology and a commitment to delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

Estimated salary: $50,000 - $65,000 per year, depending on experience.

Responsibilities:
  • Provide technical support to customers via telephone, email, and other communication channels
  • Troubleshoot and resolve complex technical problems related to computer systems, networks, and software
  • Develop and implement effective solutions to customer concerns
  • Maintain accurate records of customer interactions and technical issues
  • Collaborate with internal teams to resolve technical issues and improve customer satisfaction
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or related field
  • Excellent communication and interpersonal skills
  • Strong understanding of computer systems and networks
  • Ability to work effectively in a fast-paced environment


  • Jackson, Mississippi, United States Aeneas Internet and Telephone Full time

    Aeneas Internet and Telephone, a rapidly growing company in West Tennessee, is seeking an experienced IT Support Specialist to join its team. Located in Jackson, Tennessee, Aeneas has been named one of the fastest-growing businesses in the United States by Entrepreneur magazine.Job DescriptionThe successful candidate will be responsible for staffing the...


  • Jackson, Mississippi, United States Aeneas Internet and Telephone Full time

    Job OverviewWe are seeking a highly skilled Technical Support Professional to join our team at Aeneas Internet and Telephone. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer service and technical support.Job SummaryThis is a full-time position responsible for providing top-notch technical...


  • Jackson, Mississippi, United States Aeneas Internet and Telephone Full time

    About the RoleWe are seeking an experienced Technical Support Expert to join our team at Aeneas Internet and Telephone in West Tennessee.Job DescriptionThe successful candidate will be responsible for providing exceptional customer service and technical support to our clients. This includes answering customer calls, resolving technical issues via telephone,...


  • Jackson, Mississippi, United States Restaurant Service Solutions Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Restaurant Service Solutions. As a Field Tech, you will be responsible for providing exceptional customer service to our clients nationwide.The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.ResponsibilitiesTravel to client...


  • Jackson, Mississippi, United States BGIS Full time

    About the RoleWe are seeking an experienced Commercial HVAC Installer Technician to join our team in Jackson, MS. As a Commercial HVAC Installer Technician, you will be responsible for performing routine maintenance, replacing parts, and installing HVAC systems. You will work closely with a support team, including dispatchers, coordinators, supervisors, and...


  • Jackson, Mississippi, United States Aeneas Internet and Telephone Full time

    Job Title: Broadband Network TechnicianAeneas Internet and Telephone is seeking a highly skilled Broadband Network Technician to join our team in West Tennessee.Job SummaryThe successful candidate will be responsible for installing and maintaining broadband networks, troubleshooting technical issues, and providing excellent customer service.Key...


  • Jackson, Mississippi, United States Expert Technical Solutions Full time

    Job DescriptionWe are seeking a highly motivated Order Management / Customer Care Specialist to join our team at Expert Technical Solutions in Jackson, GA. As a key member of our organization, you will be responsible for providing exceptional customer experiences through efficient and effective internal customer service activities. Your primary focus will be...


  • Jackson, Mississippi, United States Mazzella Service Full time

    Company Overview:Mazzella Service offers comprehensive overhead crane solutions, from light-duty to large capacity, high-duty cycle cranes. Our highly trained service staff excels in problem-solving and customer satisfaction. We supply engineered fall protection systems in the U.S. and distribute soft goods like harnesses, lanyards, and scaffolding.Salary:...


  • Jackson, Mississippi, United States Restaurant Service Solutions Full time

    Job OverviewWe are seeking a skilled Technical Field Specialist to join our team at Restaurant Service Solutions. This full-time, W2 position offers a competitive salary and excellent benefits.Estimated Salary:$60,000 - $80,000 per year (dependent on experience and qualifications)About the RoleThe Technical Field Specialist will be responsible for resolving...


  • Jackson, Mississippi, United States Asa Auto Plaza Full time

    **About the Role:**We are seeking a skilled Automotive Service Technician to join our team at Asa Auto Plaza of Austin. The successful candidate will have excellent diagnostic skills, strong communication abilities, and a passion for delivering exceptional customer service.**Key Responsibilities:**Examine and diagnose vehicles using advanced tools and...


  • Jackson, Mississippi, United States Stonemark Management Full time

    Job SummaryWe are seeking a skilled Service Technician to join our team at Stonemark Management. This full-time position offers a competitive salary and comprehensive benefits package. As a Service Technician, you will play a vital role in ensuring the comfort and satisfaction of our residents by performing maintenance and repair tasks as needed.Key...


  • Jackson, Mississippi, United States Restaurant Service Solutions Full time

    Restaurant Service Solutions is a leading provider of integrated technology solutions for the restaurant industry.We are seeking a highly skilled Field Tech to join our team. This role will be responsible for resolving issues and completing installs at client locations nationwide.The ideal candidate will have experience with technical troubleshooting,...


  • Jackson, Mississippi, United States Sherwin-Williams Full time

    Company OverviewSherwin-Williams is a leading global coatings company committed to helping our employees and their families live healthier, save smarter and feel better. We provide world-class benefits designed for you, from retirement to health care, total well-being to your daily commute - it matters to us.SalaryThe estimated annual salary range for this...


  • Jackson, Mississippi, United States Niche B2B Services Company..ion Resistant.. Brand Name Clients Full time

    Job Summary:This role is a unique opportunity to join a recession-resistant B2B services company, serving large brand name clients for over 50 years. As a Technical Support Analyst, you will be part of a collaborative team focused environment, leveraging technology to increase revenue and save time.About the Company:Niche B2B Services Company has a strong...


  • Jackson, Mississippi, United States CONEXON Full time

    About UsConexon Connect is a leading provider of Fiber internet services in Rural America. Our mission is to bridge the digital divide and provide customers with fast and reliable internet connectivity.Job OverviewWe are seeking a highly skilled Member Services Representative to join our team. As a key member of our support staff, you will be responsible for...


  • Jackson, Mississippi, United States Paul Moak Honda Full time

    About the RoleWe are looking for a highly skilled Vehicle Service Technician to join our team at Paul Moak Honda. As a key member of our service team, you will be responsible for ensuring that our customers' vehicles are repaired and maintained to the highest standards.Key ResponsibilitiesDiagnose and repair complex vehicle issuesPerform routine maintenance...


  • Jackson, Mississippi, United States S R INTERNATIONAL INC Full time

    Job Summary:This is a technical support specialist role focusing on Oracle Primavera Unifier. The ideal candidate will have experience supporting Unifier, with design and coding skills in C# (Sharp) and asp.net. Knowledge of Oracle P6 is preferred.About the Role:The successful candidate will maintain and support Oracle Primavera Unifier, making changes to...


  • Jackson, Mississippi, United States Aeneas Internet and Telephone Full time

    About the JobAeneas Internet and Telephone is a growing company in West Tennessee, offering gigabit fiber broadband, local phone service, VoIP, office phone systems, corporate e-mail, network security, off-site file storage, data center services, and managed networking.


  • Jackson, Mississippi, United States Aeneas Internet and Telephone Full time

    Aeneas Internet and Telephone is a leading provider of gigabit fiber broadband, local phone service, and VOIP solutions in West Tennessee. We are seeking a highly skilled IT Support Specialist to join our team in Jackson, Tennessee.Job OverviewThe IT Support Specialist will be responsible for delivering exceptional customer service, resolving technical...


  • Jackson, Mississippi, United States Aeneas Internet and Telephone Full time

    ResponsibilitiesThis role involves providing technical support to customers via telephone, resolving technical issues, maintaining LAN/WAN connections, and troubleshooting access and communication issues. Additional responsibilities include maintaining and supporting network infrastructures, documenting network architectures, and investigating new access...