Quality Assurance Specialist
4 days ago
MV Transportation is a leading provider of passenger transportation services, and we are seeking a highly skilled Quality Assurance Specialist to join our team.
About the RoleAs a Quality Assurance Specialist, you will be responsible for ensuring that all customer complaints are investigated and resolved in a timely manner. This will involve working closely with clients and passengers to understand their concerns and providing effective solutions.
Key Responsibilities:- Accurately document information received from customers in our customer service software.
- Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agencies.
- Respond to individual customer/passenger concerns in a timely and positive manner, including investigation and follow-up by phone, email, or mail.
- Manage proper reporting and correspondence for Customer complaints.
- Ability to clearly, accurately and respectfully respond to customer questions regarding all policies and procedures, including the fare system.
- Process all customer complaints to include investigation, validity determination, and timely response as described in Customer Service policy.
- High School diploma.
- Minimum of one (1) year's experience in a customer service environment.
- Excellent speaking, writing, and organization skills.
- Ability to communicate effectively at all levels.
- General knowledge of windows-based computer operating systems.
- Possess expertise in using Trapeze Software and other technology tools supporting the customer service function.
- Flexible availability (overtime may be required when necessary).
We offer a competitive salary of $55,000 per annum, plus benefits.
About MV TransportationMV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
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