Non-Financial Risk Services Manager

2 weeks ago

Phoenix, Arizona, United States City National Bank Full time

SHARED SERVICES MANAGER
WHAT IS THE OPPORTUNITY?

The Shared Services division within the First Line of Defense (1LOD) is dedicated to creating and maintaining resources and tools that empower Business Control Officers (BCOs) to execute their duties effectively and consistently.

Our Shared Services teams provide essential support to BCO functions through comprehensive reporting and analytics, the evaluation and standardization of risk and control methodologies, the formulation of unified 1LOD risk and control protocols, and the management of change initiatives.

This division plays a pivotal role in overseeing, managing, and supporting both regulatory and internal issue resolutions.

The Shared Services Manager is instrumental in fostering the implementation, acceptance, and advancement of robust non-financial risk and control methodologies within CNB's 1LOD.

This position collaborates closely with the Shared Services Senior Manager to devise and implement strategies that fulfill regulatory and risk governance standards while consistently delivering high-quality tools and resources.

The Shared Services Manager partners with BCOs and other 1LOD Controls stakeholders, including the Shared Services Reporting & Analytics and Engagement teams; Royal Bank of Canada (RBC); CNB's second line of defense (2LOD) and third line of defense (3LOD); business units and support functions; project managers; implementation leads; change agents; and other leaders to navigate and address complex, time-sensitive challenges.

WHAT WILL YOU DO?

Coordinate and lead the review and feedback process for non-financial risk management frameworks, policies, and standards, ensuring their relevance to 1LOD stakeholders and facilitating their adoption while nurturing positive working relationships across the organization.

Support the operational model of the 1LOD Controls Office, including the evolution of a comprehensive risk management lifecycle.

Evaluate non-financial 1LOD risk and control practices against regulatory and governance standards; identify gaps and propose actionable solutions; recommend, facilitate, and/or implement measures to address identified deficiencies in collaboration with BCOs and other stakeholders; and work with Shared Services technical writers to design and document procedures that ensure adherence to governance standards.

Implement quality assurance measures for Shared Services Transformation outputs, aligning with expectations across various lines of defense, including the Governance, Risk and Controls (GRC) Quality Assurance (AQ) team, the Policy Governance Office (PGO), and Internal Audit.

Develop and maintain execution tools such as style guides, playbooks, templates, and QA/QC checklists with input from key partners and management.

Lead or assist with special projects as assigned, which may involve the analysis, development, implementation, and enhancement of 1LOD risk and control practices and programs.

May oversee and mentor Shared Services personnel, including Analysts, Senior Analysts, and Leads.

Analyze, assess, and monitor non-financial risk and control activities and their development within CNB's 1LOD.

Execute action plans in a dynamic environment with overlapping, interdependent, and critical regulatory and internal issue remediation projects.

Assist the Shared Services Senior Manager and BCOs in managing and fulfilling risk and control program requirements.

Identify and escalate challenges along with potential solutions to the Shared Services Senior Manager.

Act as a proactive resource for BCOs, offering advisory services as appropriate.

Provide subject matter expertise and guidance on risk and control practices to BCO teams and other stakeholders.

Foster strong, collaborative relationships with delivery partners and facilitate connections between lines of defense, business units, functions, leaders, change enablement professionals, project managers, and other stakeholders to enhance the effective use of Shared Services capabilities and resources.

Collaborate with relevant Royal Bank of Canada (RBC) colleagues and teams on best practices, tools, and protocols for 1LOD risk and control adoption and enablement.

WHAT DO YOU NEED TO SUCCEED
Must-Have*Bachelor's Degree or equivalent

7+ years of experience in financial services or a related field (e.g., consulting, other regulated industries).

5+ years of experience in risk management, transformation, strategic execution, project/program management, regulatory remediation, consulting, or change management in a leadership capacity.

3+ years of experience managing or supporting a portfolio of cross-enterprise programs/projects with significant regulatory components.

3+ years of experience in personnel management.

Skills and Knowledge

Experience in the financial services sector, particularly in risk management or control functions, is highly preferred.

Proficiency with tools such as Microsoft 365, analytics, and/or project management software; experience with Archer GRC is a plus.

Project management experience is advantageous.

Experience in strategic and tactical program transformation and implementation.

Strong communication, presentation, and facilitation skills with an emphasis on engaging management and stakeholders across various levels.

Ability to assess and apply methodologies in alignment with audit and regulatory expectations.

Proven record of agile thinking and effective influence and communication skills.

Demonstrated critical thinking abilities and capacity to drive change through collaborative efforts. Excellent interpersonal and verbal communication skills.

Self-motivated, disciplined, and focused on tasks, with the ability to structure and present work effectively and a history of delivering high-quality results within strict deadlines.

Strong problem-solving, analytical (including qualitative analysis), research, and quantitative skills.

Experience in writing and editing is strongly preferred.

COMPENSATION

Starting base salary:
$111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.

Get an inside look at our Benefits and Perks ) .

ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.

City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.

City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION

City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct.

Non-Financial Risk Services Manager

Non-Financial Risk Services Manager

Non-Financial Risk Management Leader

Credit Risk Analyst I

Senior Financial Risk Analyst

Financial Services Representative

Senior Risk Manager

Risk Management Specialist

Financial Services Representative

SAFe Project Manager

Senior Credit Risk Strategist

Risk Management Specialist

SAFe Project Manager

Analyst-Risk Management

Senior Manager, Risk Operations

Senior Manager, Market Risk and Liquidity Risk Model Assessment

Enterprise Risk Management Specialist

Senior Analyst for Third-Party Risk Management

Business Resilience Manager

Credit Risk Reporting and Transformation Manager

Financial Manager

Americas

Europe

Asia / Oceania

Africa

Non-Financial Risk Services Manager