Non-Financial Risk Services Manager
2 weeks ago
SHARED SERVICES MANAGER
WHAT IS THE OPPORTUNITY?
The Shared Services division acts as the First Line of Defense (1LOD) by creating and sustaining tools and resources that assist Business Control Officers (BCOs) in executing their duties consistently and collaboratively.
These teams provide essential support to BCO functions through comprehensive reporting and analytics, the evaluation and standardization of risk and control methodologies, the formulation of unified 1LOD risk and control protocols, and the management of change initiatives.
The Shared Services unit plays a pivotal role in leading, managing, and supporting both regulatory and internal issue remediation efforts.The Shared Services Manager is responsible for fostering the enablement, adoption, and enhancement of effective non-financial risk and control practices within CNB's 1LOD.
This position collaborates closely with the Shared Services Senior Manager to develop and implement strategies that align with regulatory and risk governance standards while consistently delivering high-quality tools and resources.
The Shared Services Manager engages with BCOs and other 1LOD Controls stakeholders, including the Shared Services Reporting & Analytics and Engagement teams; Royal Bank of Canada (RBC); CNB's second line of defense (2LOD) and third line of defense (3LOD); business lines and functional/support units; project managers; implementation leads; change owners and professionals; and various leaders and stakeholders to navigate and resolve complex, time-sensitive challenges.
WHAT WILL YOU DO?
Oversee and coordinate the review and feedback process for non-financial risk management frameworks, policies, and standards, ensuring their impact on 1LOD stakeholders is well understood – including necessary steps for 1LOD adoption – while fostering positive and productive relationships with stakeholders across the organization and lines of defense.
Evaluate non-financial 1LOD risk and control practices against regulatory and governance standards; identify and document gaps and potential solutions; recommend, facilitate, and/or implement actions to address identified gaps in collaboration with BCOs and other stakeholders; and partner with Shared Services technical writers to design and document procedures for 1LOD compliance with governance requirements.
Implement quality assurance protocols for Shared Services Transformation capabilities and outputs in accordance with expectations across lines of defense, including the Governance, Risk and Controls (GRC) Quality Assurance (AQ) team, the Policy Governance Office (PGO), and Internal Audit.
Create and maintain execution tools (e.g., style guides, playbooks, templates, and QA/QC and implementation checklists) with input from key partners and management.
Lead or assist with special projects as assigned, which may involve the analysis, development, implementation, and/or enhancement of 1LOD risk and control practices and programs.
Assess, monitor, and analyze non-financial risk and control activities and their evolution within CNB's 1LOD.
Execute action plans in a dynamic environment with overlapping, interdependent, and critical regulatory and internal issue remediation projects.
Assist the Shared Services Senior Manager and BCOs in managing and fulfilling risk and control program requirements.
Identify and escalate challenges along with proposed solutions to the Shared Services Senior Manager.
Act as a proactive and visible resource to BCOs, providing advisory and other relevant services as necessary.
Deliver subject matter expertise and guidance on risk and control practices to BCO teams and other stakeholders.
Foster strong, collaborative relationships with delivery partners and facilitate connections between lines of defense, businesses, functions, leaders, change enablement and adoption professionals, project managers, and other stakeholders to promote the efficient and effective utilization of Shared Services capabilities and resources.
Collaborate with relevant Royal Bank of Canada (RBC) colleagues and teams on 1LOD risk and control best practices, tools, and enablement protocols.
WHAT DO YOU NEED TO SUCCEED
Must-Have*Bachelor's Degree or equivalent
7+ years of experience in financial services or a related field (e.g., consulting, other regulated industries).
5+ years of experience in risk management, transformation, strategic execution, project/program management, regulatory remediation, consulting, or change management in a management capacity.
3+ years of experience in personnel management.
Skills and Knowledge
Experience in the financial services industry, particularly in risk management or control functions, is strongly preferred.
Proficiency with tools such as Microsoft 365, analytics, and/or project management software; experience with Archer GRC is a plus.
Project management experience is advantageous.
Experience in strategic and tactical program transformation and implementation.
Strong communication, presentation, and facilitation skills, with an emphasis on engaging management and other stakeholders across various levels.
Ability to assess and utilize methodologies that align with audit and regulatory requirements or expectations.
Demonstrated capacity for agile thinking and effective influence and communication.
Proven ability to think critically and facilitate change through collaborative efforts. Excellent interpersonal and verbal communication skills.
Self-motivation, discipline, task focus, the ability to structure and present work, and a proven record of delivering high-quality results within strict deadlines.
Experience in writing and editing is strongly preferred.
COMPENSATION
Starting base salary:
$111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct.
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If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process.
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