Non-Financial Risk Management Leader
2 weeks ago
SHARED SERVICES MANAGER
WHAT IS THE OPPORTUNITY?
The Shared Services division within the First Line of Defense (1LOD) is dedicated to creating and sustaining tools and resources that empower Business Control Officers (BCOs) to fulfill their duties consistently and collaboratively.
Our Shared Services teams are instrumental in providing BCO functions with comprehensive reporting and analytics; evaluating and standardizing risk and control methodologies; formulating shared 1LOD risk and control protocols; and overseeing change management initiatives.
The Shared Services team plays a crucial role in spearheading, managing, and supporting both regulatory and internal issue resolution.The Shared Services Manager is pivotal in fostering the enablement, adoption, and advancement of robust non-financial risk and control practices within CNB's 1LOD.
This position assists the Shared Services Senior Manager in crafting and implementing strategies that align with regulatory and risk governance mandates while consistently delivering high-quality tools and resources.
The Shared Services Manager collaborates closely with BCOs and other 1LOD Controls stakeholders, including the Shared Services Reporting & Analytics and Engagement teams; Royal Bank of Canada (RBC); CNB's second line of defense (2LOD) and third line of defense (3LOD); business units and functional/support teams; project managers; implementation leads; change owners and professionals; and various leaders and stakeholders to comprehend and address intricate and time-sensitive challenges.
WHAT WILL YOU DO?
Oversee and coordinate the review and feedback process for non-financial risk management frameworks, policies, and standards, ensuring their influence on 1LOD stakeholders – including necessary steps for 1LOD adoption – while nurturing positive and productive relationships with stakeholders across the organization and lines of defense.
Evaluate non-financial 1LOD risk and control practices against regulatory and governance standards; identify and document discrepancies and potential solutions; recommend, facilitate, and/or implement actions to address identified gaps in collaboration with BCOs and other stakeholders; and partner with Shared Services technical writers to design and document procedures for 1LOD compliance with governance standards.
Implement quality assurance protocols for Shared Services Transformation capabilities and outputs, ensuring alignment with requirements and expectations across lines of defense, such as the Governance, Risk and Controls (GRC) Quality Assurance (AQ) team, the Policy Governance Office (PGO), and Internal Audit.
Develop and maintain execution tools (e.g., style guides, playbooks, templates, and QA/QC and implementation checklists) with input from key partners and management.
Lead or assist with special projects as assigned, which may encompass the analysis, development, implementation, and/or enhancement of 1LOD risk and control practices and programs.
Assess, monitor, and/or evaluate non-financial risk and control activities and their progression within CNB's 1LOD.
Execute action plans in a dynamic environment with overlapping, interdependent, and critical regulatory and internal issue resolution projects.
Assist the Shared Services Senior Manager and BCOs in managing and fulfilling risk and control program obligations.
Identify and escalate challenges and corresponding solutions to the Shared Services Senior Manager.
Act as an active and visible resource to BCOs, offering recommendations and/or advisory services as appropriate.
Provide subject matter expertise and guidance on risk and control practices to BCO teams and other stakeholders.
Foster strong, collaborative relationships with delivery partners and promote connections between lines of defense, businesses, functions, leaders, change enablement and adoption professionals, project managers, and other stakeholders to enhance the efficient and effective utilization of Shared Services capabilities and resources.
Collaborate with relevant Royal Bank of Canada (RBC) colleagues and teams on 1LOD risk and control best practices, tools, and enablement protocols.
WHAT DO YOU NEED TO SUCCEED
Must-Have*Bachelor's Degree or equivalent
7+ years of experience in financial services or a similar field (e.g., consulting, other regulated industries).
5+ years of experience in risk management, transformation, strategic execution, project/program management, regulatory remediation, consulting, or change management in a managerial capacity.
3+ years of experience in personnel management.
Skills and Knowledge
Experience in the financial services industry, particularly in risk management or control functions, is strongly preferred.
Tools – Proficiency in Microsoft 365, analytics, and/or project management tools; Archer GRC experience is a plus.
Project management experience is advantageous.
Experience in strategic and tactical program transformation and implementation.
Strong communication, presentation, and facilitation skills with an emphasis on engaging management and other stakeholders across various levels.
Ability to assess and utilize methodologies aligned with audit and regulatory requirements or expectations.
Demonstrated record of agile thinking and the capacity to effectively influence and communicate.
Proven ability to think critically and facilitate change through collaborative efforts. Strong interpersonal and verbal communication skills.
Self-motivation, discipline, task focus, the ability to structure and present work, and a proven record of delivering high-quality results within strict deadlines.
Writing and editing experience is strongly preferred.
COMPENSATION
Starting base salary:
$111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct.
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If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process.
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