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Business Resilience Manager

2 months ago


Phoenix, Arizona, United States PNC Financial Services Group Full time
Position Overview

At PNC Financial Services Group, our workforce is our most significant asset and competitive edge in the markets we operate. We are committed to providing the best possible experience for our clients. Our daily efforts are directed towards nurturing an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to the organization's success. As a Business Resilience Manager within PNC's Business Resiliency division, you will play a pivotal role in overseeing and governing the Business Resiliency Program, which encompasses traditional business continuity lifecycle activities, operational and technological resilience, and disaster recovery strategies.

Job Responsibilities:

• Implement governance and oversight for the Business Resiliency program, identifying risks and areas for enhancement as necessary.

• Provide expertise in Resiliency and Continuity risks while collaborating with various Lines of Business and risk partners (e.g., Enterprise Risk Management, Compliance, Audit).

• Supervise the execution of the Business Resiliency Lifecycle to ensure compliance with policy and procedural requirements while supporting business and regulatory expectations.

• Assist in the evaluation, revision, review, and approval of policies and procedures that underpin the Business Resiliency program.

• Oversee the creation, assessment, remediation activities, resolution, and reporting of self-identified issues.

• Lead the development and review of quarterly risk reports, metrics, and risk areas.

Preferred Skills:

• Proven experience in Business Continuity and Business Resiliency.

• Familiarity with regulatory and industry standards for Business Continuity Management.

• Experience in executing, completing, and/or supervising Business Impact Analysis (BIA), Risk Assessments, Business Continuity Plans, Disaster Recovery Plans, Tests and Exercises, and Lessons Learned.

• Background in Operational and Technological Resilience.

• Demonstrated initiative and drive to independently execute and achieve results.

• Experience in Information Technology, particularly in developing strategies for extraction, transformation, and loading (ETL) in data management environments.

• Proficient in integrating various data sources across multiple databases.

Qualifications:

Successful candidates will exhibit the necessary knowledge, skills, and abilities for this role. The following are required skills, competencies, work experience, education, and certifications:

Preferred Skills: Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory Compliance.

Competencies: Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communication, Flexibility and Adaptability, Industry Knowledge, Tactical and Strategic Planning, Requirements Analysis.

Work Experience: Roles at this level typically require a university/college degree, with 5+ years of relevant industry experience. Specific certifications may be required. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.

Education: Bachelor's degree.

Certifications: No Required Certification(s).

Licenses: No Required License(s).

Benefits:

PNC offers a comprehensive range of benefits to support your needs now and in the future. Depending on eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, and educational assistance programs.

PNC is committed to fostering an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with disabilities.