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Solutions Consultant

2 months ago

San Francisco, California, United States IPsoft Inc. Full time

IPsoft Inc. is looking for a dedicated and experienced Technical Consultant to take on a pivotal role in tailoring our platform for client events.

This role will focus on assisting our new customer Implementation Managers by setting up complete and partial event configurations within the IPsoft Event Management SaaS platform. These configurations will adhere to established custom workflows and align with client-specific critical timelines.

Position Overview

Key Responsibilities:

● Collaborates with internal business stakeholders to define functional requirements and aligns them with application capabilities for optimal design.

● Designs, configures, and implements features that meet client specifications and design criteria.

● Maintains a high level of technical expertise on the IPsoft platform and stays informed about application updates and patches.

● Documents processes and configurations in a clear and effective manner.

● Actively promotes an understanding and commitment to the mission of IPsoft through behaviors that reflect the organization's values.

● Conducts oneself in a manner consistent with professional service expectations.

● Provides feedback to Product Management for potential product enhancements.

Qualifications

Required Skills and Competencies:

● Thrives in a dynamic, start-up environment.

● Highly organized with the ability to self-manage, juggle multiple tasks, prioritize projects, and meet deadlines.

● Basic understanding of API integrations and web services.

● Familiarity with design tools such as Dreamweaver, InDesign, Photoshop, Fireworks, or Paint Shop Pro.

● Experience in configuring SaaS solutions.

● Eager to learn and adapt to new technologies.

● Creative thinker capable of developing optimal configuration solutions for specific requirements.

● Committed to ensuring the success of IPsoft and its clients.

● Strong customer service skills and a positive demeanor.

● Excellent written and verbal communication abilities.

Education and Experience:

● Bachelor’s Degree in Computer Science, Information Systems, IT, or a related technology field.

● 1-2 years of experience in SaaS application configuration, particularly in CRM, Marketing Automation, or event management.