Commercial Operations Loan Department Manager

6 days ago


Johnston, United States Citizens Financial Group, Inc. Full time
Job Description

Citizens Financial Group, Inc. is seeking a highly skilled Commercial Operations Loan Department Manager to join our team. As a key member of our Commercial Ops Loan Department, you will be responsible for managing a team of specialists who analyze and execute commercial lending operational processes, including multimillion-dollar transactions with aggressive timeframes.

Key Responsibilities:
  • People Management: Provide positive feedback and recognition, highlighting successes and sharing best practices.
  • Assess individual performance accurately and provide timely feedback.
  • Reward individual success.
  • Coach colleagues to drive performance improvement and use personal development plans to help individuals review development and measure improvements in performance.
  • Assign stretch opportunities to promote colleague development.
  • Customer Expectations: Independently initiate and execute commercial loan transactions with a high level of accuracy that meet customer and business partner expectations.
  • Regularly engage with commercial loan customers or their representatives.
  • Prioritize work in a time-sensitive manner.
  • Resolve complex customer issues with minimal guidance, escalating as appropriate.
  • Customer base includes those with specialized service requirements and subsequently, additional compliance requirements.
  • Demonstrate understanding of commercial lending products as well as market verticals.
  • Model behaviors that exemplify superior customer service for junior associates and less experienced colleagues.
  • Risk & Control: Adhere to regulatory (federal and state) as well as corporate policy requirements for commercial lending, credit risk, and operational risk.
  • Create procedural controls to maintain a high level of data quality and a state of internal and external audit readiness.
  • Develop activities that ensure that key performance indicators and service levels are met.
  • Identify and manage issues that present unnecessary risk to customers and Citizens.
  • Initiate corrective action to remediate inaccuracies or exceptions with customer or bank impact.
  • Stakeholder Management: Support business partner expectations by creating feedback mechanisms to improve customer and colleague satisfaction as well as risk management.
  • Collaborate with business line partners on customer, departmental, and corporate initiatives.
  • Influence decision makers by persuasively presenting thoughts and ideas to gain commitment and agreement on proposed solutions.
  • Projects/Process: Lead continuous improvement and data quality activities as well as change initiatives to align function with corporate and departmental goals.
  • Ensure all project deliverables.
  • Communicate progress to project stakeholders and describe cost, benefits, and impact of activities.
Qualifications, Education, Certifications, and/or Other Professional Credentials:
  • 2-5 previous management experience required
  • Knowledge of all collateral monitoring requirements and regulations for UCC's, Flood, Tax, Insurance, Stock, and Vehicles.
  • Familiarity with key vendors and operating systems such as CSC, CoreLogic, AFS, and LIQ.
  • Collateral experience required
  • Previous paralegal background preferred
  • Problem-solving
  • Presentation skills
  • Strong verbal and written communication skills
  • College Degree
Hours & Work Schedule:

This role will require 3 days on-site in Medford, MA.



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