Service Desk Specialist

2 weeks ago


Torrance, California, United States Strategic Technology Solutions LLC Full time
Job Title: Service Desk Specialist

At Strategic Technology Solutions LLC, we are seeking a highly skilled Service Desk Specialist to join our team. As a key member of our Managed Services Division, you will be responsible for providing exceptional technical support to our clients.

Job Summary/Objective

The Service Desk Specialist will be the primary point of contact for clients, providing timely and effective support for their technical issues. You will be responsible for troubleshooting, resolving, and escalating technical issues, while maintaining a high level of client satisfaction.

Key Responsibilities
  • Provide exceptional technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Escalate complex issues to senior technical staff as needed
  • Document and track client interactions and issues in our ticketing system
  • Collaborate with internal teams to resolve technical issues and improve client satisfaction
  • Stay up-to-date with industry trends and technologies to provide the best possible support to clients
Requirements
  • 2+ years of experience in a technical support role
  • Strong technical skills, including knowledge of networking, operating systems, and software applications
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
Preferred Qualifications
  • Experience with help desk software and ticketing systems
  • Knowledge of cloud-based technologies and infrastructure
  • Experience with security technologies and risk management

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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