Customer Service Data Entry Specialist

2 weeks ago


Torrance, California, United States Pelican Products Full time
Job Summary

The Customer Service Data Entry Specialist will be responsible for entering and processing orders using various platforms and systems. This role will process price quotations for customers and send order acknowledgements to customers when the process is complete.

Key Responsibilities
  • Enter data from source documents into a computer system in a timely and accurate manner.
  • Review online platform orders to resolve holds.
  • Audit own work or work of others to ensure conformance with established procedures, verifying data completeness and accuracy.
  • Process customer quotations using established methods and practices for non-conforming orders.
  • Maintain customer master data records, including ship-to locations, customer routing guides, and customer cross-reference.
  • Support the customer service team on various projects as needed.
  • Perform additional duties as assigned.

Requirements
  • High School Diploma or equivalent.
  • Two (2) years' experience in a fast-paced office or sales environment.
  • Strong written and verbal communication skills.
  • Detail-oriented with customer service and follow-up skills.
  • Proficient with Microsoft Office, Word, Excel, and other appropriate software.

Preferred Qualifications
  • Three (3) years' experience in a fast-paced office or sales environment.
  • SAP, Salesforce, and Esker experience.

Additional Information
  • Actively supports and complies with Pelican's objectives, guidelines, and commitment to Quality and Safety, with an emphasis on continual improvement.
  • Must be able to interact effectively and cooperatively with employees at all levels.
  • Must have the ability to complete assignments within the timeframe specified by the Manager.
  • Must be flexible regarding working hours and overtime.
  • Must be able to work overtime on evenings and weekends, with or without advanced notice.
  • Must be able to operate in a fast-paced environment and handle multiple projects simultaneously.

Physical Requirements and Working Conditions
  • While performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e., stand, walk, sit, use hands/fingers).
  • While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e., climb or balance, stoop, kneel, crouch).
  • Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.
  • This position requires repetitive hand/wrist activities.


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