Customer Service Representative

1 month ago


Torrance, California, United States Lovisa Full time
Customer Online Support Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Online Support Specialist. As a key member of our e-commerce customer experience team, you will be responsible for delivering exceptional support to our customers through various online channels.

Key Responsibilities:
  • Manage customer inquiries and feedback through live chat, email, and social media platforms.
  • Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.
  • Assist in the development and implementation of customer service strategies to drive business growth and customer loyalty.
  • Stay up-to-date with product knowledge and company policies to provide informed and accurate support to customers.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Knowledge of e-commerce platforms and customer service software, with a willingness to learn and adapt to new technologies.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a leading e-commerce brand, driving innovation and customer satisfaction.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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