Customer Service/ECommerce Product Specialist

4 weeks ago

Torrance, California, United States Hustler Hollywood Full time
Job Title: Customer Service/ECommerce Product Specialist

We are seeking a highly motivated and professional Customer Service/ECommerce Product Specialist to support our world-renowned brands, HH-Entertainment LLC (Ecommerce division) and LFP Publishing Group LLC (Adult Magazine Publishing).

This is a dynamic and critical role that requires a candidate with multiple skillsets and the ability to interact with various stakeholders and teams throughout our organization.

Responsibilities:

  • Manage all aspects of day-to-day website management, including updating website content, product pricing and descriptions, and responding to customer inquiries across all our publishing sites.
  • Work closely with stakeholders, warehouse personnel, and others to streamline communication with customers and ensure a positive user/customer experience and speedy delivery of our products.
  • Understand and research eCommerce trends and technologies to improve website performance and report new ideas to upper management.
  • Provide weekly/monthly and ad hoc reporting on revenue, subscribers, and product inventory for all publishing products.
  • Troubleshoot issues with payment processes and billing merchants, issue refunds when necessary.
  • Respond to customer inquiries and provide helpful support to publishing customers.
  • Manage daily, weekly, and monthly analytics reports that monitor key KPIs, including website traffic, conversion rate, AOV, sales, and other marketing campaign performance.
  • Add new products to the ecommerce website following strict guidelines and SEO best practices.
  • Research and add potentially missing and/or required information online to ensure all listings are optimized and include all necessary product descriptions.
  • Use AI tools to create content, product descriptions, modify images, etc. for listing products on ecommerce websites and marketplaces.
  • Crop, edit, resize, modify, and create new product images on ecommerce websites.
  • Review, update, and fix website content for SEO and optimal user experience.
  • Read and review vendor assets to be used during product entry onto the ecommerce website.
  • Collaborate and manage product listings on marketplaces such as Amazon, etc.
  • Meet deadlines for product entry to ensure no delays of marketing campaigns launches.
  • Review merchandising on website and provide feedback to relevant parties or make changes on your own if necessary.
  • Support in the ideation process of new product development.
  • Collaborate with eCommerce buying team.

Qualifications:

  • 4+ years of experience in eCommerce with a strong eCommerce background.
  • At least 2+ years of WordPress and/or WooCommerce experience.
  • 2-3 years of Customer Support Service within eCommerce.
  • 2-4 years of administrative support experience.
  • Strong project management skills.
  • Highly analytical and process-driven.
  • Proficient in Microsoft Office, especially Outlook, Excel, PowerPoint, and Word.
  • Proficient in Google Apps, especially Google Analytics (GA4).
  • Proven success managing cross-functional teams and external vendors to accomplish goals.
  • Excited to embrace and drive eCommerce experience and increased conversion and acquisition.
  • Flexible self-starter with an optimistic attitude, ability to work efficiently under minimal supervision in a dynamic environment while effectively meeting tight deadlines and proven experience succeeding.
  • Excellent communication skills, both written and verbal.
  • Highly developed attention to detail.
  • Strong problem-solving skills.
  • Strong organizational skills.
  • Ability to work well in a team environment.
  • Ability to work in a fast-paced environment.

Preferred Experience:

  • Experience with Amazon store and listing on marketplaces.
  • Knowledge of Internet best practices and the impact they have on SEO.

Work Environment:

Adult content environment.

Fast-paced/high-performing work environment.

This job description is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

The company reserves the right to amend and/or add to any and all responsibilities and requirements in this job description or any other document.

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