Seasonal Client Service Associate

2 weeks ago


Salt Lake, Utah, United States Enterprise Mobility Inc Full time
Position Overview

Join the dynamic team at Enterprise Mobility Inc, where we prioritize quality, innovation, and exceptional customer experiences. As a leader in the mobility sector, we are dedicated to employee growth and satisfaction, offering a vibrant work environment that fosters career advancement.

We are currently seeking a Seasonal Customer Service Agent. In this role, you will deliver outstanding, friendly, and efficient service throughout the rental car process, assisting customers with their vehicle returns. Your professionalism and courtesy will ensure that all transactions are completed accurately while focusing on our customers' needs and adhering to our quality standards.

This is a seasonal full-time position with a maximum service duration of 120 days.

Available Schedules:

  • Thursday - Monday 4:00am-12:30pm
  • Friday - Tuesday 4:00am-12:30pm
  • Sunday - Wednesday & Friday 3:30pm-12:00am
Key Responsibilities
  • Welcome all customers with a friendly greeting as they arrive.
  • Assist customers in checking for personal belongings and manage lost items appropriately.
  • Explain rental charges clearly and provide accurate receipts.
  • Offer professional guidance regarding transportation options to the terminal.
  • Gather feedback on service quality and document any customer concerns.
  • Inspect returned vehicles for damage and guide customers through the necessary reporting process.
  • Ensure vehicles are returned with a full tank of gas.
  • Report any mechanical or body damage as communicated by customers.
  • Identify and manage vehicles flagged for special attention or maintenance.
  • Maintain an organized lot to facilitate smooth traffic flow.
  • Understand and communicate the details of rental agreements and optional services.
  • Familiarize yourself with the damage report procedures.

Enterprise Mobility Inc is an Equal Opportunity Employer, committed to diversity and inclusion.

Qualifications
  • Must be at least 18 years old.
  • A High School Diploma or G.E.D. is required.
  • A valid driver's license with a clean driving record is essential.
  • Basic proficiency in PC and Microsoft Office applications is required.
  • Must be authorized to work in the United States without the need for sponsorship.


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