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Client Services Representative
2 months ago
We are seeking a highly skilled and dedicated Client Services Agent to join our team at ARUP Laboratories. As a Client Services Agent, you will play a critical role in providing exceptional patient care and customer service to our clients.
Key Responsibilities- Build and Maintain Customer Relationships: Establish and maintain strong relationships with clients, patients, and healthcare providers through effective communication and empathy.
- Create and Modify Patient Orders: Create and modify patient orders and demographics by following complex ordering procedures, processes, and policies.
- Prioritize and Respond to Requests: Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees associated with vendor and internal testing.
- Foster Communications and Exhibit Exceptional Customer Service: Foster communications and exhibit exceptional customer service in all professional interactions, ensuring a positive and professional image through phone, email, and other communications.
- Exercise Careful Deliberation and Judgment: Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities to best serve the patient, customer, and ARUP.
- Promote and Exercise Information Management: Promote and exercise information management through case ownership and prioritization, providing thorough documentation and follow-through when appropriate for customer satisfaction.
- High School Diploma or Equivalent: A high school diploma or equivalent is required.
- Ability to Type 35 WPM and 10 Key Skills: The ability to type 35 WPM and possess 10 key skills is required.
- Basic Computer Skills: Basic computer skills, including internet proficiency and competency in utilizing Outlook, are required.
- Effectively Navigate Computer and Phone Systems: The ability to effectively navigate computer and phone systems is required.
ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah, ARUP proudly hires top talent to create a work environment of diversity, professional growth, and continuous development.
