Hotel Profitability Manager

4 weeks ago

San Jose, California, United States Residence Inn San Jose Full time
Job Summary

The General Manager is responsible for leading the hotel team to achieve profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the hotel's integrity.

Key Responsibilities

• Conduct daily departmental tours and make adjustments as needed via department heads.

• Lead weekly staff meetings, including training sessions presented by managers and self, and review previous and future sales and operations efforts.

• Meet all financial review dates and corporate directed programs in a timely fashion.

• Hold monthly financial reviews with department managers, M.I.D.'s, and available supervisors.

• Ensure department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.

• Develop managers for future advancement through competency training and corporate sponsored training programs.

• Conduct daily HHBR meetings with the Director of Sales, focusing on prospecting and existing account calls, and potential business results.

• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts.

• Participate in required M.O.D. coverage as scheduled.

• Maintain direct contact with and monitor the development of management trainees.

• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.

• Oversee and assist in the Highgate Hotel budget process as required.

• Ensure training in service standards is taking place in each department, including compliance with Highgate Hotel Garden Standard of the Week training.

• Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.

• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.

• Ensure complete processing of invoices daily using the A/P process.

• Ensure all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

• Ensure employees are attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.

• Forecast monthly the hotel's financial position, estimating revenues and line-by-line expenses, and analyze previous and projected data to generate an accurate reforecast.

• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.

• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.

• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensure managers are in compliance with the standards in their administration of performance appraisals to their staff.

• Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel S.O.P.'s, and ensure managers are in compliance with the standards in their administration of counseling and disciplinary steps.

• Perform any other duties as requested by the Vice President or Regional Director of Operations.

• Ensure all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.

• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.

• Be in the public areas during peak times, greeting guests and offering assistance as needed.

• Ensure procedures for handling the hotel safe, specifically with regard to security and monthly safe audits, are followed and occur.

• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.

• Complete required corporate training modules, and become certified to train those as required.

• Ensure all scheduled meetings take place on the property.

Requirements

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

• Maintain a warm and friendly demeanor at all times.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. coverage as required.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing nametags.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain confidentiality of information.

• Perform other duties as requested by management.

Language

English

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