Fitness Operations Manager

2 months ago


Brattleboro, Vermont, United States Planet Fitness Full time
Are you a leader who is passionate about fitness and wellness?

We are seeking a highly motivated and experienced Assistant Club Manager to join our team at Planet Fitness. As a key member of our management team, you will play a critical role in ensuring the success of our club by providing exceptional customer service, leading a high-performing team, and maintaining a clean and safe environment for our members.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Team Management: Lead and develop a high-performing team, including recruiting, hiring, training, and coaching staff.
  • Operations: Oversee the day-to-day operations of the club, including cleanliness, maintenance, and inventory management.
  • Financial Management: Manage payroll, accounts payable, and accounts receivable, ensuring accurate and timely financial reporting.
  • Marketing and Promotion: Develop and implement marketing strategies to promote our services and products, and ensure compliance with company policies and procedures.
Requirements:
  • Leadership Experience: Proven leadership experience in a customer-facing environment, preferably in the fitness industry.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a positive and welcoming experience for members and guests.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to effectively communicate with staff, members, and management.
  • Problem-Solving Skills: Ability to analyze problems and develop effective solutions, with a focus on customer satisfaction and club success.
  • Education and Certifications: High school diploma or equivalent required; CPR certification preferred.
Working Conditions:
  • Physical Demands: Ability to lift up to 50 pounds, stand for long periods, and move quickly and safely around the club.
  • Work Schedule: Flexible schedule, including evenings, weekends, and holidays, as required.


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