Food Service Operations Manager

4 days ago


Brattleboro, Vermont, United States Nouria Full time
Job Title: Food Service Manager

Nouria Energy Corporation is a leading wholesale fuel distributor, convenience store operator, and car wash operator in New England.

Job Summary:

The Food Service Manager is responsible for maximizing food service sales, delivering exceptional customer service, maintaining quality and safety standards, and effectively managing inventory and controlling costs.

Key Responsibilities:
  • Lead the daily operation of food service areas, including made-to-order food, commissary food, bakery, and dispensed beverages.
  • Deliver superior customer service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Organize and supervise shifts, appraise staff performance, and provide feedback to improve productivity.
  • Ensure compliance with food safety standards, control operational costs, and moderate waste and lost sales.
  • Train new and current employees on proper customer service practices and recruit, hire, and train new employees as needed.
  • Enforce all company procedures and protocols, and perform other store tasks as assigned by the Store Manager.
Requirements:
  • ServSafe Certification.
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role.
  • Proven customer service experience as a manager, with a proven track record for problem-solving.
  • Extensive food and beverage knowledge.
  • Strong leadership, motivational, and people skills.
  • Working knowledge of food service and coffee equipment.
  • Ability to troubleshoot minor problems.
Physical Requirements:
  • Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
  • Performs other related duties as required.
  • Must be able to lift up to 50 pounds at times.
  • Must be able to traverse and access all areas of the store.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Prolonged periods of standing.

Nouria Energy is an equal opportunity employer, committed to creating an inclusive environment for all employees.



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