Member Support Specialist

2 months ago


Brattleboro, Vermont, United States Planet Fitness Full time
Position Overview

The Member Services Representative plays a crucial role in ensuring a positive experience for all members by delivering exceptional customer service to Planet Fitness members, potential members, and visitors.

Key Responsibilities
  • Welcome members, potential members, and visitors, ensuring outstanding customer service at all times.
  • Manage all front desk operations, including:
    • Answering phone calls with a friendly demeanor and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist with necessary updates to member accounts.
  • Address member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
  • Help maintain the cleanliness and organization of the fitness center.
Qualifications
  • Previous experience in customer service is preferred.
  • Basic proficiency in computer operations.
  • A genuine interest in fitness and wellness.
  • Positive and energetic attitude.
  • Reliability and punctuality are essential.
  • Exceptional interpersonal skills; able to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the ability to empathize and resolve issues effectively.
  • Exhibit professionalism in all interactions, using appropriate language and behavior.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Regularly required to stand and walk throughout the shift.
  • Frequent verbal communication in person or over the phone.
  • Occasional lifting of items up to 50 lbs.
  • May encounter hazardous materials during the shift.
JOIN OUR TEAM

Enhancing lives through an accessible, high-quality fitness experience requires a dedicated team of enthusiastic and motivated individuals. As one of the leading and rapidly expanding operators of fitness centers in the United States, Planet Fitness is continually on the lookout for talented individuals to help us foster a Judgement Free Zone and shape the future of our brand. With numerous locations across the country and beyond, there are ample opportunities for growth and development within our organization.

Our mission emphasizes that our services are tools for transformation, not just a brand. To utilize our offerings, members must feel inspired and motivated. This is where your role becomes vital. If you seek a position where you can positively impact a customer's life, you have found the right place. Join us in creating a supportive environment, and experience the fulfillment of making a difference in our community.

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