Fitness Ambassador

The Customer Experience Specialist will be responsible for delivering exceptional service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.

• Provide exceptional customer service to members, prospective members, and guests.
• Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
• Assist with new member sign-ups, tours, and responding to member questions and concerns.
• Maintain the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

All staff will receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits.