Fitness Membership Coordinator

4 weeks ago


Brattleboro, Vermont, United States Planet Fitness Full time
Position Overview

The Customer Engagement Specialist plays a vital role in fostering a welcoming environment for members by delivering outstanding service to Planet Fitness patrons, potential members, and visitors.

Key Responsibilities
  • Welcome members, potential members, and visitors, ensuring exceptional service delivery.
  • Manage all front desk operations, including:
    • Answering phone calls with a friendly demeanor and assisting callers with various inquiries.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist in updating member accounts as necessary.
  • Address member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when required.
  • Contribute to maintaining the cleanliness and organization of the facility.
Qualifications
  • Previous experience in customer service is preferred.
  • Basic proficiency in computer usage.
  • A genuine interest in fitness and wellness.
  • Positive and energetic attitude.
  • Dependability and punctuality are essential.
  • Exceptional interpersonal skills; capable of engaging positively and professionally with members and colleagues, surpassing their expectations.
  • Strong listening skills with the ability to empathize and resolve issues.
  • Exhibit professionalism in all interactions, utilizing appropriate conduct and language.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years old.
Physical Requirements
  • Regularly standing and walking throughout the shift.
  • Frequent verbal communication in person or over the phone during the shift.
  • Occasional lifting of items up to 50 lbs.
  • May encounter hazardous materials during the shift.
JOIN OUR TEAM

Enhancing lives through accessible, high-quality fitness experiences requires a team of enthusiastic, motivated, and fun-loving individuals. As one of the largest and fastest-growing operators of fitness centers in the United States, Planet Fitness is continually expanding. We are always on the lookout for talented individuals to help us cultivate a welcoming environment and shape the future of our brand.

Our mission emphasizes that our services are tools for transformation, meant to inspire and motivate our members. If you are seeking a role where you can positively impact a customer's life, you have found the right place. Join us in creating a supportive atmosphere, and experience the fulfillment of making a difference in our community.

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