Club Operations Coordinator

2 weeks ago


Brattleboro, Vermont, United States Planet Fitness Full time
Are you a leader who is passionate about fitness and wellness?

We are seeking a highly motivated and experienced Assistant Club Manager to join our team at Planet Fitness. As a key member of our management team, you will play a critical role in ensuring the success of our club by providing exceptional customer service, leading a high-performing team, and maintaining a clean and safe environment for our members.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Team Management: Lead and develop a high-performing team, including recruiting, hiring, training, and coaching staff.
  • Operations: Oversee the day-to-day operations of the club, including cleanliness, maintenance, and inventory management.
  • Financial Management: Manage payroll, process transactions, and maintain accurate financial records.
  • Marketing and Promotion: Develop and implement marketing strategies to promote our services and products.
Requirements:
  • Leadership Experience: Proven leadership experience in a customer-facing environment.
  • Customer Service Skills: Excellent customer service skills, with the ability to resolve conflicts and provide exceptional service.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with staff, members, and external partners.
  • Technical Skills: Basic computer proficiency, including Microsoft Office and other software applications.
  • Physical Demands: Ability to lift up to 50 pounds, stand for long periods, and move quickly and safely around the club.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Supportive Team Environment: A supportive and collaborative team environment.


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