Strategic Customer Success Advisor

3 weeks ago

Atlanta, Georgia, United States OneTrust Full time

Unlock the Full Potential of Data and AI with OneTrust

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We are seeking a highly skilled Strategic Customer Success Advisor to join our team at OneTrust. This role offers an exciting opportunity to work with a market-leading platform that enables organizations to drive innovation responsibly while mitigating risks.

About OneTrust

OneTrust is a global leader in trust, privacy, security, and governance solutions. Our comprehensive suite of products empowers organizations to manage data and AI securely and responsibly. With over 300 patents and a customer base spanning across 14,000 organizations globally, we offer unparalleled expertise and support.

The Role

As a Strategic Customer Success Advisor, you will be responsible for establishing trusted advisor relationships with senior stakeholders within our selected OneTrust customers. Your mission will be to advise them on strategic success and help them achieve value through our GRC and Security Cloud solutions.

Key Responsibilities

  • Establish Trusted Advisor status with senior business and technology leaders.
  • Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
  • Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
  • Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
  • Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
  • Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
  • Translate and implement strategic needs into practical OneTrust technology-driven solutions.
  • Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action.
  • Effectively present to both implementation teams and C-level executives, earning their trust.
  • Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
  • Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
  • Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
  • Engage with customers to build long-term strategic relationships and ensure ongoing success.
  • Mentor less experienced team members and customers to enhance their strategic skills and understanding.
  • Establish structured feedback loops with customers to continuously improve OneTrust products and services.

Requirements

To succeed in this role, you will need:

Experience and Skills:

  • Demonstrated ability in leadership, mentorship, and organizational behavior.
  • Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies.
  • Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids.
  • Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
  • Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles.
  • Excellent written and verbal communication skills, including strong presentation abilities.
  • Ability to work independently, prioritize, multitask, and perform effectively under pressure.
  • Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
  • In-depth knowledge of OneTrust products and their application in managing business operations.
  • Experience with cloud architecture, multi-tenancy, and multi-tiered infrastructure.
  • Technical skills in cloud architecture, containerization, scripting, and database management.
  • Experience with large-scale, technologically complex accounts.
  • Understanding of public cloud infrastructure (AWS, Azure, Google Cloud).
  • Certifications such as CIPP/E, CIPM, CIPP/US, CIPT, FIP, GRCP, GRCA, CRISC, or CTPRP.

Education and Qualifications:

  • BA/BS in a related subject is required.
  • 4-6+ years in a role within software consulting or related experience.
  • Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams.
  • Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management).
  • Practical experience in troubleshooting software and web services.
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
  • Strategic thinking, problem-solving, and decision-making capabilities.
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.
  • Experience within the Technology/SaaS industry.
  • Experience in using software for reporting and task management such as Salesforce preferred.

Preferred Technical Skills:

  • Experience with GRC Tools: Proficiency in leading GRC platforms such as OneTrust, ServiceNow, or MetricStream, with openness to experience across various GRC tools.
  • Knowledge of GRC Standards and Security Frameworks: Familiarity with key security frameworks (e.g., ISO, NIST, SOC, PCI DSS) and privacy standards, with a preference for experience in SOC 2, ISO 27001, or NIST CSF.
  • Consulting and Communication Skills: Demonstrated ability to translate regulatory requirements into actionable GRC strategies, with strong customer-facing communication and presentation skills.

Salary Range:

$86,250—$129,375 USD per year, plus additional incentives.

About Our Benefits:

At OneTrust, we understand the importance of taking care of our employees. We offer a comprehensive benefits package that includes:

  • Comprehensive healthcare coverage.
  • Flexible PTO.
  • Equity stock options.
  • Annual performance bonus opportunities.
  • Retirement account support.
  • 14+ weeks of paid parental leave.
  • Career development opportunities.
  • Company-paid privacy certification exam fees.
  • And more

Where We Work:

OneTrust embraces a flexible working model that allows our employees to work from anywhere. We believe in creating a culture that brings teams together, both physically and virtually, to collaborate, learn from each other, and celebrate our successes.

Join Our Team:

If you're passionate about working with a leading-edge technology company that prioritizes trust, security, and innovation, we encourage you to apply for this exciting opportunity. As a Strategic Customer Success Advisor at OneTrust, you'll have the chance to make a meaningful impact on our customers' success and contribute to shaping the future of trust and data protection.

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