Hospitality Service Associate

2 weeks ago


Amherst, Massachusetts, United States The Inn on Boltwood Full time

If you are eager to contribute to a dynamic environment, our establishment is the ideal setting for you. At The Inn on Boltwood, we appreciate the efforts, commitment, and achievements of every team member. Delivering outstanding satisfaction to our clients, guests, and employees is a challenging endeavor, which is why we seek talented and enthusiastic individuals to fulfill various roles. If you align with our vision and values and pursue excellence, you are the person we want.

This position is crucial in driving revenue and providing outstanding customer service. Responsibilities include managing reservation sales, overseeing guest accounts, and assisting with all guest interactions, including check-ins, check-outs, and resolving issues, thereby creating value at every stage.

Why Work With Us?

Our benefits package is crafted to prioritize the health and financial stability of our team members:

  • Health insurance to ensure access to quality medical services.
  • Dental and vision coverage to support overall wellness.
  • 401K plan with a matching feature for retirement savings.
  • Flexible Spending Accounts (FSAs) for tax-efficient savings.
  • Seven paid holidays annually for well-deserved breaks.
  • Paid time off for vacations, personal matters, or health issues.
  • Travel discounts at our collection of hotels.
  • Additional benefits may be available depending on the hiring location.

Key Responsibilities:

  • Efficiently welcome and check-in guests.
  • Provide insights on hotel facilities and local attractions.
  • Respond swiftly to guest inquiries via phone, email, or in person.
  • Accurately manage reservations, cancellations, and modifications.
  • Process payments and maintain transaction documentation.
  • Address guest concerns promptly to ensure satisfaction.
  • Collaborate with other departments to meet guest preferences.
  • Maintain a tidy and organized front desk area.
  • Assist with luggage handling and transportation arrangements.
  • Ensure adherence to company policies for guest safety.
  • Coordinate with housekeeping to prepare rooms for guest occupancy.
  • Deliver exceptional customer service to enhance the guest experience.
  • Stay informed on industry trends and engage in training programs.

Required Skills:

  • Outstanding customer service, effective communication, quick learning ability, attention to detail, capacity to handle pressure, and strong phone etiquette.

Experience and Education:

  • Prior customer service experience preferred; high school diploma or equivalent work experience.

Physical Requirements:

  • This role involves extended periods of walking, standing, bending, and lifting. Reasonable accommodations can be arranged for eligible employees.

We are an equal opportunity employer that values diversity and provides employment opportunities to all qualified candidates without bias based on characteristics such as race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status.



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