IT Support Specialist

4 weeks ago

Sioux Falls, South Dakota, United States POET Full time

About POET

At POET, we're committed to being good stewards of the Earth by converting renewable resources to energy and other valuable goods as effectively as possible.

Our mission is to empower our business units to create more value for POET through proactive IT service delivery.

We work closely as a team in a fun, fast-paced environment to plan, execute, and support IT initiatives.

Job Summary

We're seeking an IT Help Desk team member to provide first-level technical support and guidance to users by responding to inquiries, troubleshooting, and resolving problems for all software and hardware issues.

The ideal candidate will have a working knowledge of Windows-based computer systems, computer hardware, and software applications, as well as local area networks.

Responsibilities

  • Provide a high level of service while supporting end users, including laptops, desktops, cell phones, IP phones, and voicemail systems.
  • Successfully troubleshoot issues both independently and in collaboration with all available resources.
  • Work with technical support team members from external organizations to troubleshoot and repair hardware, software, and telecommunications systems.
  • Manage internal requests for system issues or enhancements by prioritizing issues, communicating status to affected parties, and updating the Help Desk trouble ticketing system.
  • Provide routine and emergency support to team members in-person, over the telephone, and/or through remote support systems.
  • Travel to remote sites as necessary to support operations.

Requirements

  • 3 years of experience supporting the above competencies.
  • Valid Driver's License.
  • Willingness to travel with occasional overnight stays.
  • Associates degree in a technical field or equivalent experience.
  • Knowledge in Microsoft Office Suite and the ability and willingness to learn new software applications.
  • Excellent organizational, time management, and communication skills as well as the ability to adapt to change.

Growth Opportunities

We believe in recognizing team member contributions as they add value to the organization.

We help you own your professional development to grow your career at POET across departments within IT or across business units within POET.

New team member titles and pay are determined considering their qualifications.

Work Environment

Culture is king at POET.

We're all on the same team.

We always communicate.

And we park our egos at the door.

This position operates in an office environment.

Some travel required for this position including occasional overnight stays.

Physical Requirements

Sitting for approximately 90% of the time while working on a personal computer.

Occasionally lifting weights of fifty (50) pounds or less.

POET is an Equal Opportunity Employer (EOE).

Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

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