Support Specialist

4 weeks ago


Sioux Falls, South Dakota, United States Avel eCare Full time
About the Role

Avel eCare is seeking a highly skilled Support Specialist to provide specialized administrative and operational support to the eEmergency and eHospitalist service lines. This role involves managing scheduling, data entry, troubleshooting IT issues, and maintaining secure credentials.

The ideal candidate will work with minimal supervision, ensuring smooth operations across multiple locations while maintaining confidentiality and delivering exceptional service.

Key Responsibilities
  • Administrative Support & Data Management:
    • Input data into various computer systems, databases, and spreadsheets with accuracy.
    • Manage timekeeping, attendance tracking, and file maintenance for employees.
    • Assist with transcription, document editing, and general secretarial duties.
    • Distribute interoffice mail and maintain organized records.
  • Scheduling & Coordination:
    • Schedule meetings, prepare agendas, record minutes, and follow up on action items.
    • Coordinate scheduling requests for both employees and service lines.
    • Assist with event planning and customer service activities for eEmergency/eHospitalist sites.
  • Technology & IT Troubleshooting:
    • Set up and manage employee passwords, including single sign-on system processes.
    • Troubleshoot IT issues, file CHILL tickets, and collaborate with internal and external teams.
    • Perform video equipment checks and troubleshoot per unit guidelines.
  • Project Support:
    • Assist with data collection and analysis for quality improvement projects.
    • Support operational efficiency initiatives and special projects as assigned.
    • Manage supply ordering, equipment maintenance, and other logistical needs.
What We Offer
  • Health & Wellness Benefits: Comprehensive medical, dental, and vision coverage.
  • Competitive Compensation: We provide a compensation package that is competitive.
  • Diversity & Inclusion: A culture that values diversity, equity, and inclusion.
  • Innovative Environment: Be part of a collaborative team transforming healthcare through telemedicine.


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