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Front Desk Representative

2 months ago

Minneapolis, Minnesota, United States Great Wolf Lodge Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Lodge. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:
  • Welcome guests and register them in a timely and efficient manner
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
  • Process payments and handle guest transactions
  • Convey information to guests, including resort amenities and services
  • Maintain accurate records and reports
Requirements:
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
What We Offer:
  • A competitive hourly rate of $16.75
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for career growth and development
  • A fun and dynamic work environment

At Great Wolf Lodge, we are committed to providing our guests with an exceptional experience. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.