Customer Service and Edging Operations Leader
2 weeks ago
Position Title: Customer Service and Edging Operations Leader
Company: Walman Optical Company
Location: Saint Paul, MN
We are in search of a skilled Customer Service and Edging Operations Leader to oversee our dynamic Optical Lab. This role presents a fantastic opportunity to become an integral part of our dedicated team.
Job Overview:
As the Customer Service and Edging Operations Leader, you will be responsible for supervising staff and ensuring optimal efficiency within the Customer Service and Edging department of our ophthalmic laboratory. Your duties will include training employees, monitoring their performance, and managing payroll. You will also play a crucial role in coaching and motivating your team to foster a positive work environment.
Key Responsibilities:
- Exhibit and execute high standards in all office and customer service functions, including proficiency in laboratory operating software to maintain quality output and service levels.
- Maintain strong relationships with accounts, addressing product information inquiries and making decisions regarding company policies and procedures.
- Engage actively in continuous improvement initiatives, such as the Four Disciplines of Execution (4DX) program, and guide employees in its application.
- Interpret work ticket instructions effectively and troubleshoot production issues to ensure quality and service standards are met.
- Manage and train team members within the Customer Service area, ensuring timely performance evaluations and proper documentation of any performance-related issues.
- Communicate company policies and procedures clearly to your team.
- Assist in planning and organizing local and state conventions.
- Occasional travel may be required.
- Perform additional duties as assigned.
Qualifications:
A degree or specialized training combined with extensive experience in optical management is preferred. ABO Certification is a plus. Proficiency in keyboard and PC operations, particularly with Digital Vision Inc. (DVI) optical manufacturing software, is essential. Strong interpersonal, organizational, and communication skills are required to effectively interact with both internal and external customers.
Leadership Skills:
Demonstrated leadership abilities are crucial, with a focus on maintaining a balanced workflow and fostering a motivating environment for your team. A valid driver's license and an insurable driving record in compliance with company policy are necessary.
Benefits:
- Medical Insurance
- Life Insurance
- Long-Term Disability (LTD)
- Paid Time Off (PTO)
- 401(k) plan with company match
The Walman Optical Company has been a trusted partner in the ophthalmic community since 1915, committed to fostering strong relationships built on trust and value. Our core values emphasize respect for our employees, teamwork, and opportunities for personal and professional development.
We are an Equal Employment Opportunity (EEO) employer, committed to providing a diverse and inclusive workplace.
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