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Client Service Manager

2 months ago

Baton Rouge, Louisiana, United States GGB - Global Full time
About the Role

We are seeking a seasoned professional with experience in the commercial insurance environment to join our growing team at GGB - Global. As a Client Service Manager, you will be responsible for delivering exceptional customer service to a range of clients, addressing issues that vary from relatively simple to moderately complex.

Key Responsibilities
  • Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Nurture relationships with clients and internal stakeholders to achieve goals.
  • Guide team members in addressing client risk management needs through consultative conversations.
  • Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
  • Conduct periodic audits to ensure compliance standards and service levels are met.
  • Maintain accurate client and policy data and documents within GGB - Global systems.
Skills for Success
  • Develop professional relationships with internal and external partners.
  • Utilize a resilient and adaptable mentality in the face of shifting priorities.
  • Collaborate with all GGB - Global teams and employees to achieve goals.
About You
  • Have a current Property and Casualty License.
  • Bachelor's degree with 3+ years client service and/or claims management experience, or High School degree/GED with 8+ years client service and/or claims management experience.
  • 1 year of Supervisory experience.
Preferred Qualifications
  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
Behaviors
  • Proficient in using technology as a tool to maximize productivity and quality.
  • Strong written and verbal communication skills.
  • Comfortably engage others in consultative discussion.
  • Effectively manages/balances multiple and sometimes competing priorities.
  • Works in a self-directed manner.
Compensation and Benefits

On top of a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits, including:

  • Medical/dental/vision plans
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave
About GGB - Global

GGB - Global is a global insurance brokerage and risk management services firm that has led with a commitment to sustainability and to support the communities where we live and work. We value inclusion and diversity, and we see it as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The GGB - Global Way to its fullest.