IT Service Delivery Manager
7 hours ago
The Manager, Managed Services is a critical role at Meriplex Solutions, responsible for ensuring that our technical solutions align effectively with our clients' business needs.
Key Responsibilities:- Lead a team of Technical Account Managers, Engineers, Administrators, and Analysts to deliver exceptional service to clients.
- Collaborate with sales, operations, and transformation management teams to drive successful outcomes for clients.
- Develop and implement departmental goals and strategies to support key performance indicators (KPIs).
- Manage and mentor a team of technical resources, providing guidance and support to enhance their skills and performance.
- Ensure the POD maintains client network, systems documentation, and SOPs.
- Present and collaborate on client evaluations with vCIO and/or Account Managers.
- Participate in incident, problem, and change management processes.
- Bachelor's degree in a related field.
- At least seven to eight years of IT service delivery experience, with at least three to five years in a leadership role.
- ITIL certification preferred.
Meriplex Solutions is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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