Senior Client Service Manager

1 week ago


Baton Rouge, Louisiana, United States Gallagher Full time
About the Role

We are seeking a highly skilled Senior Client Service Manager to join our team at Gallagher. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Your primary focus will be on managing a portfolio of client accounts, building strong relationships, and driving business growth. You will work closely with our production team to ensure seamless delivery of services and solutions to our clients.

To succeed in this role, you will need to have a strong understanding of our clients' needs, excellent communication skills, and the ability to work in a fast-paced environment.

We offer a competitive salary, great benefits, and opportunities for career growth and development.

Key Responsibilities

  • Manage a portfolio of client accounts, building strong relationships and driving business growth.
  • Work closely with our production team to ensure seamless delivery of services and solutions to our clients.
  • Develop and implement strategies to meet and exceed client needs.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely manner.
  • Collaborate with internal stakeholders to ensure alignment and effective communication.

Requirements

  • Bachelor's degree with 5+ years of client service and/or claims management experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficient in using technology as a tool to maximize productivity and quality.

About Gallagher

Gallagher is a leading provider of insurance and risk management solutions. We are committed to delivering exceptional service to our clients and building long-term relationships.

We value diversity and inclusion, and we are an equal opportunities employer.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible work arrangements.
  • Training and development programs.
  • Recognition and rewards for outstanding performance.


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