Senior Client Service Manager

4 weeks ago


Baton Rouge, Louisiana, United States Gallagher Full time

About the Role

We are seeking a highly skilled and experienced Client Service Manager to join our team at Gallagher. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, building strong relationships, and driving business growth.

Key Responsibilities

  • Manage a portfolio of client accounts, providing proactive and reactive support to ensure exceptional service delivery.
  • Build and maintain strong relationships with clients, understanding their needs and developing tailored solutions to meet their business objectives.
  • Work closely with internal stakeholders to ensure seamless service delivery, including production, underwriting, and claims teams.
  • Identify opportunities to upsell and cross-sell services, driving business growth and revenue.
  • Develop and implement client retention strategies, ensuring high levels of client satisfaction and loyalty.

Requirements

  • 5+ years of client service experience, preferably in the insurance industry.
  • Proven track record of delivering exceptional client service and building strong relationships.
  • Strong business acumen, with the ability to understand client needs and develop tailored solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with company match.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.

About Gallagher

Gallagher is a leading insurance broker and risk management consultant, with a strong reputation for delivering exceptional service to our clients. We are committed to creating a diverse and inclusive workplace, where our employees can thrive and reach their full potential.

Equal Employment Opportunity

Gallagher is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.



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