Technical Support Professional

6 days ago


Garland, Texas, United States Epiroc Drilling Solutions, LLC Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Epiroc Drilling Solutions, LLC. As a key member of our technical support team, you will be responsible for providing top-notch support to our end-users, ensuring that they have a seamless experience with our IT systems.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to end-users, resolving issues related to hardware, software, and network connectivity.
  • Incident Management: Manage and resolve incidents in a timely manner, ensuring that service level agreements are met.
  • Problem Management: Identify and resolve root causes of recurring issues, implementing proactive measures to prevent future occurrences.
  • Knowledge Management: Maintain accurate and up-to-date documentation of technical knowledge, ensuring that it is easily accessible to team members.
  • Collaboration: Work closely with cross-functional teams, including regional IT managers and end-user support managers, to ensure seamless support delivery.
  • Training and Development: Provide training and guidance to end-users on IT-related topics, ensuring that they have the necessary skills to effectively use our systems.
  • Project Management: Participate in projects as assigned, contributing to the development and implementation of new IT initiatives.
Requirements
  • Education: Bachelor of Science in Computer Science, Information Technology, or a related discipline.
  • Language: Fluency in English (oral and written) is a must; Spanish and/or French languages are a plus.
  • ITIL Certification: ITIL certification is a plus.
  • Technical Skills: Proficiency in IT best practices, ITIL, and technical skills such as PC management software, Altiris, and Windows Server Administration.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work in a team environment and adapt to changing priorities.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.


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