Customer Support Associate
6 days ago
Gemini, Inc. is seeking a highly skilled Customer Experience Specialist to join our team in a dynamic and fast-paced environment. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively communicate with customers.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Problem-Solving: Analyze and resolve customer complaints in a timely and professional manner.
- Education: High school diploma or equivalent required; two years of post-high school education preferred.
- Experience: One year of customer service experience required; two years of customer service experience preferred.
- Health Insurance: $0 health insurance premium for employee-only coverage.
- Retirement Plan: 4% retirement match with profit sharing.
- Paid Time Off: Generous paid time off, including vacation, holiday, parental, volunteer, and sick leave.
- Dental and Vision Insurance: Comprehensive dental and vision insurance.
- Disability and Life Insurance: Disability and life insurance coverage.
- Tuition Reimbursement: Tuition reimbursement program.
Gemini, Inc. is a leader in the signage manufacturing industry, providing stability and opportunities for growth to our employees since 1963. We value our employees and strive to create a positive and inclusive work environment. We are an equal opportunity employer committed to a diverse workforce.
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