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Key Account Support Specialist eComm
2 months ago
Job Summary:
Fortress Building Products is seeking a highly skilled Key Account Support Specialist to join our team. As a Key Account Support Specialist, you will be responsible for providing exceptional support to our retail and dot com channels, ensuring excellent service and support to our customers.
Key Responsibilities:
- Monitor and update customer portals as required by partner compliance.
- Monitor 3rd Party portals for EDI data exchange, address and resolve errors with IT.
- Monitor inventory levels to support customer orders received.
- Partner with product development and marketing to appropriately plan for new item introductions.
- Communicate planned and actual order ship dates by customer required methods.
- Research order exceptions and any compliance deviations.
- Assist Sales and Demand Planning in gathering and analyzing POS data.
- Ensure that customer inquiries are acted upon immediately and results communicated to an acceptable level of closure.
- Partner with Order Management and Customer Care Teams to provide timely end user and store inquiries.
- Partner with IT department to develop, test, and launch new EDI requirements.
Requirements:
- College degree preferred in Business, Accounting, Supply Chain, or related field.
- Minimum of 2 to 5 years of experience in retail / big box account support.
- Prior experience in support of Menards, The Home Depot, and like retailers a must.
- Excellent analytical and problem-solving skills.
- Proven ability to meet challenging deadlines and assist other team members on account related projects and presentations.
- Excellent professional communication skills including verbal and written.
- Excellent time management and multi-tasking skills.
- Excellent computer and software skills including Microsoft Excel, Access, PowerPoint, Word, Outlook and ERP database and application use.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required.
