Resident Services Coordinator
2 weeks ago
Organization: Buckner Retirement Services
Position: Concierge
Job Type: Full-Time
We are in search of a dedicated Concierge to enhance our community's commitment to exceptional service for our residents. In this role, you will be instrumental in ensuring that resident services align with Buckner's high standards of quality, service, and hospitality.
Key Responsibilities:- Facilitate hospitality service operations, including resident communications, guest reception, event coordination, and addressing resident and guest inquiries or issues.
- Maintain organized communication systems at the concierge desk, including emergency contact information, resident details, and other essential resources for effective community interaction.
- Act as a primary contact for new residents during their transition into the community.
- Serve as a mediator between residents and the community by assisting in resolving concerns and directing them to the appropriate personnel, ensuring follow-up for satisfactory resolution.
- Support residents and staff with maintenance requests by promptly processing work orders and liaising with the maintenance team for updates.
- Engage in various resident activities and social gatherings to foster relationships within the community.
- Lead welcoming initiatives for new residents to provide social integration and support.
- Guide new residents through community life, including personal tours, introductions to staff, and orientation to amenities and services.
- High School diploma or GED is required.
- At least one year of relevant experience is preferred.
- Physical capability to handle up to 50 pounds occasionally and/or up to 20 pounds frequently.
- Ability to perform various physical activities including walking, standing, sitting, bending, and reaching.
The above description outlines the essential functions of the position and is not intended to be an exhaustive list of all tasks that may be performed.
About Buckner Retirement Services:Buckner Retirement Services operates a network of senior living communities across Texas, dedicated to providing exceptional care as a not-for-profit, faith-based organization with over 60 years of experience. We are recognized as a Great Place to Work at all our locations, offering fulfilling opportunities for those passionate about serving seniors.
We are committed to treating all applicants with respect and fairness, ensuring an equal opportunity for employment regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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