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Receptionist - Front Desk Coordinator
1 month ago
We are seeking a highly skilled and organized Receptionist to join our team at Lawyers On Demand, a Consilio company. As a key member of our front desk team, you will provide exceptional customer service to clients and visitors, manage the conference room scheduling and access card systems, and perform various administrative tasks.
Key Responsibilities:
- Provide concierge services to clients and visitors, including greeting and escorting them to conference rooms and visitor offices.
- Operate a multi-line telephone system to answer, screen, and forward calls.
- Manage all booking requests for visitor offices, conference rooms, and event spaces using the electronic reservation system (EMS).
- Coordinate logistics and services with core departments as it relates to room set-up, catering, and IT Services.
- Facilitate and track visitor arrivals and departures for security awareness and compliance.
- Inform management of facilities issues.
- Manage the office intranet page, floor plans, calendar, and send daily visitor announcement emails.
- Assist with preparation of quarterly security system access reports.
Requirements:
- Demonstrated ability to communicate effectively, both orally and in writing, and make decisions using sound judgment.
- Ability to manage changing circumstances quickly and calmly while being responsive to client/guest needs. Work well under pressure and prioritize work to meet multiple deadlines in a dynamic and complex environment.
- Ability to adjust work schedule, as needed, to accommodate firm events, meetings, firm holidays, inclement weather, and emergencies, working overtime as required.
- Maintain a professional appearance and adhere to a business casual dress code.
- Ability to work independently and in a team-orientated, client service environment in a cooperative, enthusiastic, and friendly manner.
- Proficient in Microsoft Office, virtual applications (i.e., Microsoft Teams, Zoom), and familiarity with visitor and event management systems (i.e., EMS, Kastle System). Adept at learning new software.
- Must possess the interpersonal skills necessary to communicate information with tact and courtesy as well as follow instructions effectively.
Education and Experience:
The position requires an Associate's Degree or equivalent. Equivalent experience may substitute for education. A minimum of two (2) years of direct experience demonstrating knowledge, skills, and abilities relevant to the position is required. Work experience in a legal or professional services environment is a plus.
