IT Support Engineer

2 weeks ago


Las Vegas, Nevada, United States The Rockridge Group Full time
About The Job

We are looking for a highly skilled Telecomm Engineer to join our team at The Rockridge Group in Las Vegas, NV. This role involves handling daily ticket management and problem triage, ensuring the operational integrity and reliability of our telecommunication systems.

Job Summary:

This position requires strong technical expertise, excellent communication skills, and the ability to work independently. You will be responsible for reviewing, prioritizing, and managing daily tickets related to telecommunication issues.

Responsibilities:
  • Ticket Management: Ensure timely acknowledgment and response to all incoming tickets.
  • Problem Triage: Collaborate with relevant teams to gather necessary information for accurate diagnosis.
  • Issue Resolution: Escalate complex issues to higher-level support or external vendors when necessary.
  • Reporting and Documentation: Generate regular reports on ticket status, trends, and recurring issues.

**Location:** Las Vegas, NV
**Duration:** 3+ months (possibility to be extended based on need)

Qualifications:
  • Two (2+) years of professional experience
  • Proven experience as a Telecomm Engineer or in a similar role
  • Strong knowledge of telecommunication systems, networks, and protocols
  • Proficiency in using ticketing systems and diagnostic tools


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