IT Support Specialist
3 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Desert IT Solutions. This role will involve providing exceptional technical support to our clients, resolving hardware and software issues, and maintaining a high level of customer satisfaction.
About the JobThe successful candidate will have a minimum of 3 years of experience in IT support, with a strong background in Windows operating systems, MS Office, and network administration. They will also possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities:- Provide remote desktop support to customers using tools like VNC, LogMeIn, and RDP
- Identify and escalate Major Incidents using approved IT processes
- Document all work performed through a ticket tracking system
- Collaborate with peers to form technical solutions
To be successful in this role, you will need:
- A minimum of 3 years of experience in IT support
- Thorough knowledge of Windows operating systems, MS Office, and network administration
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
Additionally, you will need to have a basic understanding of ITIL principles, networking concepts, and application architectural principles.
What We OfferWe offer a competitive salary of $45,000 - $55,000 per annum, depending on experience. You will also have access to ongoing training and development opportunities, as well as a comprehensive benefits package.
How to ApplyIf you are a motivated and organized individual with a passion for technology, please submit your application, including your resume and cover letter, to us by mail or email.
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