Travel Agent and Meetings Coordinator

5 days ago

Washington, Washington, D.C., United States American Federation of Teachers Full time
Job Title: Travel Agent/Grade 7

Job Summary: We are seeking a highly organized and detail-oriented Travel Agent to join our team at the American Federation of Teachers. As a Travel Agent, you will be responsible for making and confirming travel arrangements for AFT staff, officers, and guests.

Key Responsibilities:

  • Make travel arrangements for AFT staff, officers, or guests, including reservations for airlines, trains, car rentals, and hotel accommodations.
  • Use Sabre reservation software to handle requests received by telephone, email, or travel request form, selecting convenient and cost-effective availability of airline flights and informing and discussing options with travelers.
  • Handle special situations such as canceling or voiding airline tickets and arranging for refunds of unused tickets.
  • Check reservations for accuracy, maintain records, and provide information as requested.
  • Work closely with the department housing coordinator to compare housing lists with travel arrangements, ensuring dates coincide and making adjustments if necessary, after consulting with travelers.
  • Assist other department staff when workload or priorities require and answer departmental toll-free line.
  • Maintain records of commission payments.
  • Assist in registration of meeting/conference participants.
  • Draft, edit, and proofread correspondence for internal and external communication, create and maintain chronological files, photocopy, and fax.
  • Participate in supportive role assignments under the direction of the human resources department.

Requirements:

  • Must be proficient in utilizing ticketing software to book travel.
  • Ability to exercise good judgment and handle sensitive matters with discretion.
  • Attention to detail with a high degree of accuracy is essential.
  • Excellent interpersonal communication skills, both written and verbal.
  • Ability to work independently and cooperatively within the department and with AFT staff, sometimes in high-pressure situations.
  • Knowledge of standard office equipment and computer proficiency in MS Office and Outlook (and willingness to train on standard AFT software).
  • Familiarity with unions and/or non-profit associations is preferred.

Work Environment: AFT is a place-based organization located in Washington, D.C., however, some overtime and travel is required.

About the Organization: The American Federation of Teachers is a union of professionals that champions fairness, democracy, economic opportunity, and high-quality public education, healthcare, and public services for our students, their families, and our communities.

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