Patient Access Specialist

3 weeks ago


Ann Arbor, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Trinity Health. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Registration and Verification: Obtain and verify patient demographic and financial information to ensure accurate and timely submission of claims.
  • Insurance and Billing: Determine visit-specific co-payments and collect out-of-pocket liabilities, as well as assist patients with questions regarding financial liability or refer to appropriate resources.
  • Communication and Education: Inform patients on cost of treatment, insurance benefits, resources for payment, and financial obligations, as well as educate patients/families on the use of registration kiosks or online systems.
  • Problem-Solving and Escalation: Identify non-routine complex issues and escalate to Patient Access Lead for resolution, as well as maintain compliance with HIPAA and other regulatory requirements throughout all activities.
  • Training and Education: Assist in the training and education of colleagues upon hire and ongoing as new systems and processes are created.
Requirements
  • Education: High school diploma or an equivalent combination of education and experience, with an Associate degree in Accounting or Business Administration highly desired.
  • Experience: Minimum of one year experience in a customer service role with financial responsibilities, with experience in healthcare, insurance, or managed care industries highly preferred.
  • Certification/Licensure: Completion of certification and skills competencies such as the Certified Revenue Cycle Specialist Professional (CRCSP) through the American Association of Healthcare Administrative Management (AAHAM) and/or Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.
Why Trinity Health?

We offer a competitive salary and shift differentials, as well as a rich benefits package including medical, dental, vision, paid time off, retirement savings plan with employer contribution option, tuition reimbursement, life insurance, and short/long term disability. We also offer opportunities for growth and advancement throughout Trinity Health in 21 different states.



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