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Patient Access Specialist I
2 months ago
We are seeking a highly skilled Patient Access Specialist I to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for ensuring the accurate and timely collection of patient demographic and financial information.
Key Responsibilities- Collect and verify patient identification, demographic information, and insurance coverage to ensure accurate and timely submission of claims.
- Determine visit-specific co-payments and collect out-of-pocket liabilities from patients.
- Assist patients with questions regarding financial liability or refer them to appropriate resources.
- Inform patients on cost of treatment, insurance benefits, and resources for payment and financial assistance.
- Obtain medical authorization or referral forms, if necessary, and audit authorizations for accuracy.
- Utilize key reports and tools to facilitate obtaining accurate insurance information.
- Educate patients and families on the use of registration kiosks or online systems.
- Identify non-routine complex issues and escalate them to the Patient Access Lead for resolution.
- Assist in the training and education of colleagues upon hire and ongoing as new systems and processes are created.
- Maintain compliance with HIPAA and other regulatory requirements throughout all activities.
- High school diploma or an equivalent combination of education and experience.
- Associate degree in Accounting or Business Administration highly desired.
- Minimum of one year experience in a customer service role with financial responsibilities.
- Experience in healthcare, insurance, or managed care industries highly preferred.
- Experience performing medical claims processing, financial counseling, and clearance, or accounting also highly preferred.
- Completion of certification and skills competencies such as the Certified Revenue Cycle Specialist Professional (CRCSP) through the American Association of Healthcare Administrative Management (AAHAM) and/or Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.
- Competitive salaries and shift differentials.
- Rich benefits package including medical, dental, vision, paid time off, retirement savings plan with employer contribution option, tuition reimbursement, life insurance, and short/long-term disability.
- Opportunity for growth and advancement throughout Trinity Health in 21 different states.
