Hospitality Operations Manager
4 weeks ago
About the Role:
We are seeking an experienced Assistant General Manager to join our team at Big Dave's Cheesesteaks. As a key member of our management team, you will be responsible for assisting the General Manager in the day-to-day operation of the hotel, maintaining all standards of guest service, and ensuring the highest level of customer satisfaction.
Key Responsibilities:
- Assist the General Manager in planning and overseeing the hotel's daily operations
- Collaborate with department heads to compose an annual budget and perform audits to ensure profitability
- Analyze department performance, report problem areas, and make recommendations to improve profitability
- Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention
- Manage compliance with company policies and procedures, as well as local, state, and federal laws and regulations
Requirements:
- 3+ years of experience working in a hotel or hospitality industry
- Previous experience managing a team, preferably in a hospitality role
- Proven customer service experience as a manager, with a strong guest-focused mentality
- High school diploma or GED, with a bachelor's degree in hospitality management preferred
About Big Dave's Cheesesteaks:
Big Dave's Cheesesteaks is a fast-growing business in Atlanta, Georgia, and the Charlotte, NC area. We are committed to providing our guests with a 5-star experience and are seeking a dedicated and experienced Assistant General Manager to join our team.
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