Veterinary Hospital Operations Manager

3 weeks ago


Atlanta, Georgia, United States CityVet Full time
Hospital Director Job Summary

Arista Advanced Pet Care is a pioneering company that is redefining advanced veterinary care through its shared ownership model. As a sister company to CityVet and part of the Affinity Veterinary Partners group, Arista is committed to delivering exceptional patient care and client service. We are seeking an experienced and energetic Hospital Director to be part of our team and help build a new business with the support of an established home office and talented team.

The Hospital Director will be responsible for the management of the facility in its entirety, including business management, financial success, and overall clinical operations management for the de novo veterinary specialty and 24/7 emergency hospital.

This role focuses on client experience, staff management, operational excellence, strategic growth, and high-quality care, which includes integrating with local general practice and urgent hospitals through the successful execution of the care navigation function.

Working closely with specialty and emergency veterinarians, who are partners in the business, the Hospital Director will be an integral part of the overall success of the hospital.

Responsibilities & Duties

  • Oversee and support the de novo launch and operations of Arista Advanced Pet Care veterinary specialty & emergency hospital
  • Oversee the day-to-day operations of the specialty and emergency veterinary hospital, ensuring a seamless and efficient workflow
  • Drive long-term strategic planning, including service line expansions, operational improvements, and client experience initiatives

Key Responsibilities

  • Collaborate with hospital partner/owners to set and meet performance goals related to patient care, financial outcomes, and team development
  • Ensure compliance with industry standards, regulations, and best practices
  • Develop and monitor plans to meet key performance indicators (KPIs) including financial metrics, client satisfaction, and staff productivity

Requirements

  • Bachelor's degree in business administration, healthcare management, or a related field (CVPM, CVBL or equivalent experience preferred)
  • Minimum of 5 years of experience in veterinary hospital operations or a related healthcare field
  • Proven experience in a leadership role, managing multiple locations or departments


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