Patient Service Representative

19 hours ago


Portland, Oregon, United States Neighborhood Health Center Full time
About the Role

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Neighborhood Health Center. As a key member of our administrative staff, you will be the first point of contact for patients, providing exceptional customer service and support in a fast-paced, dynamic environment.

Key Responsibilities
  • Answer incoming medical calls in a timely, professional, and courteous manner
  • Screen medical calls using established protocols to determine caller needs and handle or redirect callers appropriately
  • Document frequently and route messages to appropriate medical staff members in the Electronic Health Record (EHR) system
  • Pre-register medical patients in the EHR
  • Schedule medical patients in the EHR, following office scheduling guidelines
  • Input all data into the EHR accurately
  • Assist in confirming medical appointments
  • Help contact and reschedule medical patients when providers' schedules change
  • Open phones in accordance with clinic policy and transfer phones to the answering service upon closing
  • Remain calm and effective in high-pressure and emergency situations
  • Assist in new employee training on specific tasks, as needed
Requirements
  • High school diploma or equivalent
  • At least one year of experience in a fast-paced customer service setting, preferably in healthcare
  • Ability to fluently communicate in Spanish is strongly preferred
Working Conditions
  • Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects, tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time
  • Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees
  • Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds
  • The noise level in the work environment is usually moderate


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