Patient Service Representative
19 hours ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Neighborhood Health Center. As a key member of our administrative staff, you will be the first point of contact for patients, providing exceptional customer service and support in a fast-paced, dynamic environment.
Key Responsibilities- Answer incoming medical calls in a timely, professional, and courteous manner
- Screen medical calls using established protocols to determine caller needs and handle or redirect callers appropriately
- Document frequently and route messages to appropriate medical staff members in the Electronic Health Record (EHR) system
- Pre-register medical patients in the EHR
- Schedule medical patients in the EHR, following office scheduling guidelines
- Input all data into the EHR accurately
- Assist in confirming medical appointments
- Help contact and reschedule medical patients when providers' schedules change
- Open phones in accordance with clinic policy and transfer phones to the answering service upon closing
- Remain calm and effective in high-pressure and emergency situations
- Assist in new employee training on specific tasks, as needed
- High school diploma or equivalent
- At least one year of experience in a fast-paced customer service setting, preferably in healthcare
- Ability to fluently communicate in Spanish is strongly preferred
- Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects, tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time
- Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees
- Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds
- The noise level in the work environment is usually moderate
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Patient Access Representative
1 week ago
Portland, Oregon, United States Providence Health & Service Full timeAbout the RoleWe are seeking a highly skilled Patient Access Representative to join our team at Providence St Vincent Medical Center. As a key member of our Revenue Cycle team, you will play a critical role in ensuring accurate and timely patient account reimbursement.Key ResponsibilitiesObtain and document complex demographic, insurance, and medical...
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Patient Services Specialist
3 days ago
Portland, Oregon, United States Providence Health & Service Full timeJob SummaryThe Patient Relations Representative plays a vital role in maintaining a high level of patient satisfaction by providing exceptional customer service. This position is responsible for being the first point of contact to patients or visitors in person or by phone, ensuring a positive experience from the outset.Key ResponsibilitiesProvide...
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Healthcare Customer Service Representative
2 weeks ago
Portland, Oregon, United States Providence Health & Service Full timePosition Overview:The Healthcare Customer Service Representative (HCSR) serves as the initial point of interaction for patients and visitors, whether in person or via telephone. This role is essential in upholding a high standard of patient satisfaction through outstanding customer service. About Providence Health & Services:At Providence, our caregivers are...
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Service Engagement Representative
2 weeks ago
Portland, Oregon, United States Arrow Sanitary Service Full timePosition Overview:Arrow Sanitary Service is seeking a dedicated Customer Service Representative to enhance our team. This role is vital in ensuring customer satisfaction and effective communication.Location: Portland, OregonEmployment Type: Full-timeCompensation: Competitive hourly wage with opportunities for regular increases and performance-based...
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Patient Services Representative
5 days ago
Portland, Oregon, United States The Oregon Clinic Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Specialist to join our team at The Oregon Clinic. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support in a fast-paced and dynamic environment.Key ResponsibilitiesWelcome and greet patients in a...
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Patient Services Representative
5 days ago
Portland, Oregon, United States LasikPlus Full timeAbout LasikPlusLasikPlus is a leading provider of laser vision correction in the United States, dedicated to delivering exceptional patient care and transforming lives through innovative ophthalmic solutions.Job SummaryWe are seeking a highly motivated and compassionate Patient Services Professional to join our team at LasikPlus. As a key member of our...
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Patient Advocate
1 week ago
Portland, Oregon, United States Providence Health & Service Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Providence Health & Services. As a key member of our Call Center Team, you will play a vital role in providing exceptional patient care and support to our patients and families.Key ResponsibilitiesRespond to customer inquiries and resolve...
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Customer Service Representative
6 minutes ago
Portland, Oregon, United States Arrow Sanitary Service Full time**Job Summary**Arrow Sanitary Service is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.**Key Responsibilities:**Provide excellent customer...
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Customer Service Representative
3 days ago
Portland, Oregon, United States Arrow Sanitary Service Full timeAbout the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer disputes and concerns in a professional and timely...
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Healthcare Service Representative
2 weeks ago
Portland, Oregon, United States Providence Service Full timePosition OverviewThe Patient Experience Specialist serves as the initial contact for new clients reaching out to Providence Medical Group to initiate their healthcare journey. This role emphasizes exceptional communication skills, personalized service, and continuous support to facilitate the onboarding of new patients, assist those transitioning to...
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Customer Service Representative
5 days ago
Portland, Oregon, United States Arrow Sanitary Service Full timeAbout the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer complaints and concerns in a professional and timely...
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Admitting Representative
10 hours ago
Portland, Oregon, United States Providence Health & Service Full timeAbout the RoleWe are seeking a highly skilled Admitting Representative to join our team at Providence Health & Services. As a key member of our Revenue Cycle department, you will play a critical role in ensuring the smooth and efficient processing of patient accounts.Key ResponsibilitiesObtain and verify patient demographic, insurance, and medical...
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Patient Service Coordinator
1 hour ago
Portland, Oregon, United States Facility Maine Medical Center Full timeJob SummaryMaine Medical Center — Pediatrics is a leading healthcare provider in Northern New England, committed to delivering exceptional patient care. We are seeking a skilled Patient Service Representative to join our dynamic team at the Pediatric Outpatient Clinic.Key Responsibilities:Provide exceptional patient service, ensuring a positive experience...
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Admitting Representative
4 days ago
Portland, Oregon, United States Providence Health & Service Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Admitting Representative to join our team at Providence St Vincent Medical Center. As a key member of our Revenue Cycle team, you will play a critical role in ensuring the smooth and efficient processing of patient accounts.Key ResponsibilitiesObtain and verify complex demographic, insurance,...
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Food Service Attendant
5 days ago
Portland, Oregon, United States Providence Health & Service Full timeJob SummaryWe are seeking a skilled Food Service Attendant to join our team at Providence Milwaukie Hospital. As a Food Service Attendant, you will play a critical role in providing exceptional customer service to patients, family members, and staff. Your primary responsibility will be to ensure that patients receive high-quality food and beverages in a...
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Patient Services Specialist
18 minutes ago
Portland, Oregon, United States Providence Health & Service Full timeJob SummaryWe are seeking a highly skilled Patient Services Specialist to join our team at Providence Health & Services. As a Patient Services Specialist, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience for all.Key ResponsibilitiesProvide exceptional customer service...
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Patient Care Coordinator
2 weeks ago
Portland, Oregon, United States Providence Health & Service Full timePosition Overview:The Patient Care Coordinator (PCC) serves as the initial point of interaction for patients or visitors, whether in person or via telephone. This role is crucial in upholding a high standard of patient satisfaction through outstanding customer service. Our Commitment:Our healthcare professionals and support staff are dedicated to crafting a...
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Portland, Oregon, United States The Oregon Clinic Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Services Specialist to join our team at The Oregon Clinic. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesWelcome and greet patients, collect co-pays, and review insurance...
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Portland, Oregon, United States The Oregon Clinic Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Services Specialist to join our team at The Oregon Clinic. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesWelcome and greet patients, collect co-pays, and review insurance...
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Patient Liaison
2 weeks ago
Portland, Oregon, United States Providence Health & Service Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Liaison to join our team at Providence Health & Services. As a key member of our Behavioral Health Team, you will play a vital role in providing support and assistance to patients who have recently discharged from the hospital.Key ResponsibilitiesProvide telephonic and in-person support...