Evening and Sunday Guest Services Associate

2 weeks ago


Attleboro, Massachusetts, United States YOUNG MENS CHRISTIAN ASSOCIATION OF ATTLEBORO Full time
Job Overview

General Purpose

Foster a welcoming, professional environment by delivering outstanding customer service and embodying the values of the YMCA. Provide exceptional assistance to all members, guests, and program participants, addressing their needs and promoting memberships and services.

Key Responsibilities

Welcome and assist members, prospective members, volunteers, and staff in a friendly and professional manner.

Address member inquiries or concerns promptly and effectively, resolving service-related issues with care.

Handle the processing of new member identification cards, issue guest passes, and facilitate member registrations for various programs and services as required.

Establish connections with members, encouraging community engagement and interaction within the YMCA.

Manage phone inquiries by providing accurate information, directing calls appropriately, and taking detailed messages.

Adhere to established protocols for group memberships and accommodate nationwide members and guests utilizing the facility.

Conduct facility tours, sharing service details and pricing with potential members.

Execute all opening and closing procedures in accordance with established guidelines.

Collaborate effectively with team members, supporting colleagues and furthering the YMCA's mission within the community.

Identify and arrange for substitutes when necessary, informing the Membership Director accordingly.

Comply with all YMCA policies, facility regulations, and safety protocols, including accident and incident reporting.

Participate in all YMCA staff meetings, departmental gatherings, and training sessions as assigned.

Perform additional duties as assigned, ensuring adherence to Association policies and procedures.

Qualifications

  • Minimum age of 18 years
  • Strong interpersonal and problem-solving abilities
  • Capability to prioritize tasks in a dynamic environment
  • Ability to maintain composure during safety and emergency situations
  • Effective communication with diverse groups from various backgrounds
  • Prior experience in customer service, sales, or a related field
  • Proficient in personal computer usage and standard business software
  • Experience with cash handling and financial reconciliation
  • Availability to work weekends and occasional holidays
  • Certification in CPR/First Aid and Child Abuse Prevention within 30 days of employment

Physical Requirements

  • Capacity to walk, stand, and sit for extended periods
  • Proficiency in using a computer for prolonged durations and effective communication via computer and telephone
  • Occasional lifting or moving of items up to 25 pounds
  • Availability for night and Sunday shifts


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