Evening and Sunday Member Services Associate

2 weeks ago


Attleboro, Massachusetts, United States YOUNG MENS CHRISTIAN ASSOCIATION OF ATTLEBORO Full time
Job Overview

Core Responsibilities

Foster a warm, professional, and inviting environment by delivering outstanding customer service and embodying the values of the YMCA. Provide exceptional assistance to all members, guests, and program participants while addressing their needs and promoting memberships and programs.

Key Duties

  • Welcome and assist members, prospective members, volunteers, and staff in a friendly and professional manner.
  • Address member inquiries or concerns promptly and effectively, resolving customer service issues as they arise.
  • Facilitate the processing of new member identification cards, issue guest passes, and register members for various programs and services as required.
  • Develop rapport with members; encourage connections among members and the YMCA community.
  • Handle all phone inquiries, providing necessary information, directing calls, and taking accurate messages.
  • Adhere to established procedures for group memberships and accommodate nationwide members and guests utilizing the facility.
  • Conduct tours of the facilities, providing service information and pricing to potential members.
  • Execute all opening and closing responsibilities in accordance with established protocols.
  • Collaborate effectively with team members, supporting colleagues and the YMCA's mission within the community.
  • Secure substitutes for shifts and inform the Membership Director accordingly.
  • Comply with all YMCA policies, facility regulations, and conduct codes.
  • Participate in all YMCA staff meetings, departmental team meetings, and assigned training sessions.
  • Perform additional duties as assigned while ensuring adherence to Association policies and procedures.

Qualifications

  • Must be at least 18 years of age.
  • Strong interpersonal and problem-solving abilities.
  • Capability to manage multiple priorities in a dynamic environment.
  • Ability to remain calm during safety and emergency situations.
  • Effective communication with diverse groups from various backgrounds.
  • Prior experience in customer service, sales, or a related field.
  • Proficient computer skills and familiarity with standard business software.
  • Experience in cash handling and financial reconciliation.
  • Availability to work weekends and/or occasional holidays.
  • CPR/First Aid and Child Abuse Prevention Certifications must be obtained within 30 days of hire.

Physical Requirements

  • Ability to walk, stand, and sit for extended periods.
  • Proficient in using a computer for prolonged durations and communicating via computer and telephone.
  • Occasional lifting and/or moving of up to 25 pounds.
  • Availability for evening and Sunday shifts is essential.


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